News and Analysis

To Meet Consumer Demands, Automotive Marketing Goes Vertical

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While customer feedback is coming in from every direction, the automotive industry has done a better job of funneling reviews into vertical-specific platforms than some other industries. Large auto retailers like AutoNation are making major data stack investments, while others are working to improve their online ratings and reviews by engaging more frequently on sites like Facebook and Yelp as well as on automotive-specific platforms like Cars.com and Edmunds.

Jump of 0.1 in Five-Star Review Averages Can Make the Difference on Conversion

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When customers are looking for a quick fix and do not intimately know the shops around them, star-rating averages are crucial. A new report by location-based marketing firm Uberall indicates they are so influential in consumer decision-making processes that a mere 0.1-point jump in a store’s average rating can increase its conversion rate by 25%.

How Can Brands Capitalize on Google’s Latest Ads Update?

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Almost a month has passed since Google officially killed its ‘average position’ metric. The metric was retired on September 30, and marketers using Google Ads have been encouraged to transition to using ‘prominence metrics’—made up of the search top impression rate and search absolute top impression rate—instead. Google’s announcement was designed to give brands the opportunity to update their strategies before the average position metric was axed to hopefully make the transition a seamless process.

To understand how that transition is actually working in the real world, and how brands are adapting to the change from one metric to another, we connected with Walker Sands Digital’s Ryan Sorrell. A digital marketing expert with experience deploying competitive content analysis for B2B clients, Sorrell shared his thoughts on how Google’s decision to axe the average position metric will impact brands going forward and which new opportunities are at play as Google shifts its sights toward automated bidding strategies.

Commentary

Taking the Pulse of the Location Data Ecosystem

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Companies selling location and proximity data and services themselves concede that it’s a pretty small market, but that location data is an increasingly critical signal for a variety of marketing, operations, and product features well beyond mobile advertising.

Where Will VR Fit Into Local Advertising?

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How will advertising play out in (admittedly nascent) VR, especially in local? We’ll likely see the same early and ongoing misfires, such as banner ads. Or, as in video experiences, we’ll likely see a fair share of legacy formats — like pre-roll ads — ham-handedly shoehorned into VR.

The New ‘Location, Location, Location’ in Retail

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“The new consumer (and search) paradigm favors small-scale, hyper-focused boutiques close to population centers as opposed to horizontal big box retailers on suburban commercial strips,” David Mihm says to Mike Blumenthal in their bi-weekly conversation.

Latest Posts

7 Call Analytics Platforms Using Machine Learning to Identify Caller Intent

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Providers are introducing adaptive learning technology to categorize data and generate insights from inbound phone calls, giving merchants the ability to better understand what types of telephone calls are being driven. Here are seven examples of call analytics and attribution providers using advanced technology to identify caller intent.

Street Fight Daily: Shopper Intent and Location, Brands Tap Pokémon Go

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… flok Launches Chatbots to Bolster Customer Engagement for Local Businesses… Can Insights on Shopper Intent Improve Location Data?… This Brand Found a Clever Way to Connect with Pokémon Go Players…

flok Launches Chatbots to Bolster Customer Engagement for Local Businesses

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With chatbot technology, communications between local businesses and their customers via flok can now evolve into more complex conversations. These conversations yield better data for the business owner and more detailed information as well as a more engaging customer service experience for the consumer.

The New Proximity: A Second Phase in Mobile Brings Here and Now to Life

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The first phase of mobile software relied on us to express a desire and thereby to enable a service. Our actions initiated services that capitalized on the phone’s ability to maximize proximity. Now we’re entering a second phase where, for many of us, connectivity and location awareness will be active for longer stretches of our days.

Street Fight Daily: Foursquare Debuts Attribution Dashboard, MyTaxi Merges with Hailo

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Foursquare Debuts a Dashboard for its Foot Traffic Measurement System… MyTaxi Reportedly to Merge with Hailo in Bid to Compete with Uber… Verizon-Yahoo Deal is the Best Possible Outcome for Consumers and Marketers…

YP Announces New ‘Audience Cartography’ Platform for Targeting and Attribution

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YP has announced the release of its new location data visualization methodology, Audience Cartography, which allows multi-location businesses such as restaurants, retailers, and auto dealers to refine advertising campaign targeting and establish attribution.

Inform Your Multichannel Customer Experience Strategy

Mihm & Blumenthal: How Google’s Monetization Shift Will Impact Local Search

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In this new feature, local marketing gurus David Mihm and Mike Blumenthal kick around some of the biggest ideas affecting the local search ecosystem and the broader industry. This edition looks at the latest changes from Google and how local marketers should react.

Case Study: Sailing Company Leverages Online Reviews to Maximize Sales

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Online reviews can make or break a business in the tourism industry, which is one of the reasons why Kai Kanani Sailing Charters is pulling out all the stops to drive a higher volume of reviews on third-party websites like Yelp, Facebook, and TripAdvisor..

Street Fight Daily: Verizon Acquires Yahoo, Retailers Leverage Instagram for Loyalty

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yahoo Cuts $4.8 Billion Deal to Sell Core Business to Verizon… How Retailers Like Michael Kors Are Turning Instagram Into a Customer-Loyalty Vehicle… Retail Emails Lead to Quick Sales…

Street Culture: Promoboxx Links Incentives to Achievements

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CEO Ben Carcio said that it dawned on him one day that his employees would probably enjoy the perks of the job more if they were linked to company goals. One of the most recent incentives that the Promoboxx team earned was half day Fridays for the summer after hitting a revenue goal during the first week of June.