News and Analysis
Brands Struggle to Keep Up When Promotions Explode in Popularity
When the Popeyes Chicken Sandwich was released last summer, the effect on sales was almost immediate. Customers filled Popeyes locations and waited in long lines to get a taste of the buzzy new sandwich. A Twitter feud between Popeyes and Chick-fil-A caused those lines to grow even longer, and the viral frenzy ended up draining the supply of “little chickens” to the point where a nationwide shortage ensued.
For GSD&M, the agency that handles Popeyes’ social media, the rollout was initially seen as a huge success. From a logistical perspective, though, it quickly turned into a nightmare as Popeyes struggled to keep up with demand.
Womply, FundRocket Launch SMB Stimulus Program
While Congress continues to deliberate on a stimulus package that will provide as much as $400 billion in aid and loans for small businesses, tech companies that serve SMBs are stepping in to offer their own assistance packages. Among them is reputation management, CRM, and email software firm Womply, which has launched an SMB stimulus program in collaboration with its capital partner, FundRocket.
Location Leaders Step Up to the Plate
During the Covid-19 outbreak, we’re seeing tech companies step up to the plate in a mixture of altruistic and opportunistic moves. That’s everything from Comcast removing data caps to Amazon removing its paywall for streaming kids shows. But what about local specifically? Again, that’s where businesses are getting hit most.
We’ve seen moves in the local space over the past week from Facebook, Yelp, and Foursquare. Though there are several others, we’ll drill down on this representative sample. We’ll also give a shoutout to Google for its work to free up human and compute resources for local listings updates, covered Monday by Damian Rollison.
Commentary
How Publishers Can Survive Facebook Churn: Top Expert Weighs In — Part II
“The smaller scale might be an advantage when it comes to trust,” Grzegorz Piechota told Tom Grubisich. “Local publishers can offer services Facebook will never be able to provide at a global scale such as checking all the facts, verifying all the ads, or providing a 100% guarantee of brand-safe context.”
Latest Posts
How Should SMBs Track ROI From Local Search?
It’s likely that many local merchants misunderstand the importance of using tracking metrics to inform their marketing practices, or they feel overwhelmed at the thought of adding yet another task to their overcrowded plates. To find out how these business owners could be doing a better job of tracking local search metrics, we asked top experts in the field.
Street Fight Daily: Keeping Up With Mobile Shoppers, Google’s Mobile-First Index
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook, In Cross Hairs After Election, Is Said to Question Its Influence… FAQ: All About Google’s Mobile-First Index… How Walgreens’ App Update Will Leverage Beacons to Improve the In-Store Experience…
LBMA Podcast: Instagram, Netflix, LiveNation & LetGo App
This Week in Location Based Marketing is a weekly video podcast from the Location Based Marketing Association with Asif Khan and Aubriana Lopez. On the show: GM + IBM & Mastercard, AliPay coming to U.S., Staples Easy Button, Shell + NavAds, Lyft and JetBlue, Google pilots with Myer, and Custom Curated Experiences.
Street Fight Daily: Facebook Buys CrowdTangle, PlaceIQ Teams with Nielsen Catalina
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Buys CrowdTangle, a Social Analytics Tool for Publishers… PlaceIQ Teams with Nielsen Catalina Solutions on Detailing the CPG Purchase Path… Google’s Tiny Radars Tweaked to Identify Everyday Objects in a Home…
Imagining a Local Search Pathway for Snapchat
Snapchat may be considered by many to be “the next Facebook,” but its approach to social media and interactions couldn’t be more different. From its emphasis on moments to the uneasiness the founders have with ad personalization, the company is certain to blaze a trail all its own the the local space.
Street Fight Daily: Yahoo Says Verizon May Ditch Deal, Branded Content on Mobile Sees Success
roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yahoo Raises Possibility Verizon May Back Out… Click-Through-Rates for Branded Content on Mobile Double That on Desktop… LinkedIn Makes It Easier for Businesses to Send Sponsored Direct Messages….
Mobile 1.0 Had Its Own Uber: Recalling the Birth of the Future
Somewhere in the nascent days of flip-phones, when I headed up AOL’s mobile products division, we came across a little company with an ambitious goal: let people hail a cab or black car virtually using their cellphones. The company, Qsent, had been working on a mobile-phone version of a service called iQtaxi.
How Retailers Are Personalizing the Shopping Experience This Holiday Season
The biggest story this holiday shopping season isn’t expected to be any specific toy or garment that’s flying off the shelves, but the way consumers are being recognized and how they’re finding the products they ultimately purchase when they shop inside physical stores. With holiday retail sales expected to increase just 1.8% this year, retailers […]
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