News and Analysis

Why Yelp’s Local Data Keeps Popping Up in Unexpected Places

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Since the debut of Yelp Fusion in 2016, thousands of platforms and experiences have added Yelp search and local content. Integration partners can choose which attributes to show on their platforms, with millions of business updates coming in each month.

Smaller Brands Are Struggling with Social Commerce. Here’s Why

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Social commerce is expected to grow 3x as fast as traditional e-commerce, according to a report by Accenture, to reach $1.2 trillion by 2025, but that doesn’t mean savvy marketers from smaller brands can’t find their own points of entry. By thinking outside the box and looking beyond Instagram and TikTok for attention, some midsize brands are finding opportunities to shine.

Retailers Scramble to Implement AI-Based Pricing Strategies

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Supply shortages are easing, but inflation is showing no sign of slowing down. Retailers are using AI to refine their pricing strategies.

Commentary

Physical Stores May Resemble Our Newsfeeds in the Near Future

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We’re currently living in a time of unprecedented change in the marketing and advertising industries. One of the most interesting emerging trends is the incorporation of new advertising opportunities within physical stores, in ways that will remind you of your social media newsfeeds.

If you’re a member of Generation X, or even an older Millennial, you probably remember walking through the aisles in grocery stores and grabbing coupons out of plastic dispensers. What we will see occurring in the future is the 21st Century’s version of the coupon machine — the personalized newsfeed-ification of physical stores.

Employees Are Connecting On Facebook: Here’s Why They Shouldn’t

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When they aren’t connecting in the office, 87% of employees are connecting on Facebook. With more than 1.5 billion daily active users, it’s no surprise that employees flock to the platform to connect with colleagues. Facebook is easy and familiar, and many employees have used it for years. When employees want to connect personally with someone they know professionally, Facebook is the natural first step. 

But Facebook isn’t the best place for making personal connections with coworkers, mainly because of the amount of personal content employees post. They express their political opinions and might post jokes and language that could easily offend in a professional setting. When you introduce professional contacts to a personal platform, the lines of what’s appropriate are blurred. People might begin to censor themselves, which isn’t always healthy. Or employees might feel uncomfortable with a coworker based on something they’ve seen online.

Retail is Not Dead, But Small Businesses Need Help

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Card-Linked Offer (CLO) technology is leveling the playing field for all merchants. If you haven’t heard of CLOs, you’re not alone. According to the Cardlinx Association, CLO marketing is the fastest growing segment of digital marketing, with a majority of  large companies expecting to double their CLO budgets from last year, and the number of consumer transactions doubling from last year. Despite this rapid growth, most of the 25 million small businesses in the US have never heard of CLO marketing or know that it is available to them.

Latest Posts

SMB OS Operators, Part IV: Peter Krasilovsky

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“We like to cite $500 billion as the broad SMB OS opportunity—roughly 3.5 times the size of local advertising,” veteran industry commentator Peter Krasilovsky says. “But I think the end number has got to be many times larger.”

Research Highlights Shifting Social Media Dynamics for Brands

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Rachael Samuels, social media manager at Sprout Social, hopes that brand marketers who look at the research come away with a greater understanding that social cannot be approached with a one-size-fits-all mentality, and what works for one industry, or even one brand, may not work for another.

Street Fight Daily: Programmatic Plummets in Europe, The SMB OS Opportunity

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… GDPR Mayhem: Programmatic Ad Buying Plummets in Europe… How Do Consumers Choose in a World of Automated Ordering?… Google Bests Amazon in Smart Speaker Shipments…

How Not to Respond to Reviews: 10 Common Pitfalls

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Contrary to the popular saying, all publicity isn’t good publicity. It’s quite possible to go about review response in a way that does more harm than good. Listed below are 10 common practices that won’t do your business any favors and are arguably worse than no response at all.

Street Culture: Techstars Co-CEO on Coaching Startups to Define Culture

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“I think that culture is one of the few problems that you have to address before they’re problems,” says TechStars co-founder and co-CEO David Brown. “If you’re struggling to figure out how to grow sales, you can wait until sales are in trouble and still turn it around. But if you wait until you’re in trouble with culture, it’s really hard to turn that boat.”

LBMA Podcast: Gimbal & Drawbridge, Brightcodes, Wirecard & Garmin

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On this week’s Location-Based Marketing association podcast: Phunware + Kontakt.io, Dstillery teams up with Captivate, Gimbal buys Drawbridge, Brightcodes, Wirecard + Garmin, Ericsson Emodo, Sao Paulo’s Yellow Line, Circle K goes Coke, Locomizer patent.

Street Fight Daily: GDPR Is Here and Complaints Are Being Filed, How Not to Handle Reviews

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Tech Giants Face First GDPR Complaints Over ‘Forced Consent’… Google Confirms Feed Ads Are a Test… Namogoo Releases 2018 Online Consumer Behavior Study…

Local News Pioneer Mike Orren on Industry’s Future: A Steep but Climbable Hill

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“There are no silver bullets,” Mike Orren tells Tom Grubisich. Local news “has always been a complex industry, and advertising, marketing services, managing the print demand—all are going to continue to be a part of the equation.”

What Happens When Knowledge Panels Aren’t Actually Knowledgeable?

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In the latest of their biweekly columns, David Mihm and Mike Blumenthal explore what they find to be a troubling practice on Google’s part: granting select platforms the power to insert themselves into a local business’ knowledge panel without any recourse for the business or verifying that the information is accurate.

Street Fight Daily: Facebook Adds Services to Marketplace, Sketchy Google Knowledge Panel Practices

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Marketplace Launches New Services Feature in Partnership with On-Demand Startups… A Fifth of Amazon Merchants Sell More Than $1 Million a Year, Double Last Year’s Share… How the Washington Post Is Building Its Tech Platform, Arc…