News and Analysis
Survey: Voters Feel ‘Worse Off’ Compared to Early 2025
President Donald Trump has a personality problem, according to the latest Voters Trend Report from Resonate, a technology company combines big data and psychographic survey studies to develop an understanding of consumer motivations. Survey responses found that half of respondents expressed dissatisfaction with his personal behavior. Only 13% are satisfied, leaving more than a third […]
Amperity Gets Personal with Seahawks’ Fans
The Seattle Seahawks are celebrating their 50th anniversary. A lot has changed in marketing over those years, with sophisticated systems that can reach fans at various touchpoints in their ticket-buying journey. Amperity, a customer-data platform, is enabling the Seahawks’ back-office to unify fan information from ticketing, retail, digital, and other systems to create a single, accurate […]
BOOM: First Watch is a Brand to Watch
Founded in 1983, First Watch has quietly and steadily expanded to approximately 500 locations across 29 states. The success is, in part, attributable to the ever-growing popularity of breakfast as a restaurant category. Although the brand still lags behind one of its oldest (1969) and most formidable (600+ stores in 49 states) competitor Cracker Barrel, […]
Commentary
The Road Ahead: What Autonomous Cars Teach Us About Marketing Automation
The race toward fully autonomous cars fascinates me—not just for what it means for transportation, but for the lessons it offers those of us navigating the shifting lanes of marketing automation. Both fields are being reshaped by artificial intelligence. Both promise more efficiency and precision. And both, at their core, remind us that technology shines […]
Streets Ahead: Google’s Big Cleanup, New Profile Signals, and the Page Every Business Needs for AI Search
In this week’s Streets Ahead update, SOCi discusses Google’s Knowledge Graph purge, new user-confirmed attributes in business profiles, and how a “Why Choose Us” page can help your business stand out in AI search. Google Purges 3 Billion Knowledge Graph Entities The News Google has reportedly removed about 3 billion entities from its Knowledge Graph […]
“Louder” is No Longer a Marketing Strategy, According to new Cordial Study
We all know that AI is having a massive impact on how consumers search for goods and services. A new study by Cordial, a leader in messaging for enterprise retail marketing teams, reveals that brands (including MULO or multi-location companies) are woefully under-prepared to deal with its impact. The Cordial report, combining the survey results […]
Latest Posts
Habit-Forming Content: Real Strategies from Brands Turning Videos Into Revenue
As businesses invest in expanding their social media presence, they should be clear about their purpose. Producing and sharing social media video content, even when that content goes viral, isn’t enough to justify their efforts. Businesses that benefit from social media marketing leverage their content to attract views, gain followers, and acquire leads by creating […]
Streets Ahead: OpenAI User BackLash, Google Preferred Sources
In this week’s Streets Ahead update, SOCi discusses OpenAI reinstating GPT-4o following user backlash to GPT-5 rollout and Google personalizing Top Stories with New ‘Preferred Sources’ features. OpenAI Reinstates GPT-4o Following User Backlash to GPT-5 Rollout The News OpenAI has rolled back part of its highly publicized GPT-5 launch after a wave of criticism from […]
New DoubleVerify Report Should Alarm Advertisers
Online advertising now represents nearly $800 billion in spending in 2025, up from a $374 billion market size in 2020. What else is up this year? A new report from DoubleVerify confirms the increases in fraud, AI bots, and ad blocking. Among the highlights for the North America market, based on a survey of 400 advertising […]
5 MULO (Multi-Location) Trends We Can’t Ignore
We’re more than halfway through the year, and the consumer (and its artificial intelligence equivalents) have spoken! The MULO (multi-location) ecosystem is poised for a significant transformation. MULO comprises restaurants, retail, home and personal services businesses, hospitality, convenience stores, groceries, branded housing complexes, and other companies that have multiple brick-and-mortar locations. Here are some of […]
Are Discount Stores and Outlet Malls Still Relevant?
Long before Amazon, consumers would make excursions to factory outlet malls and wander the aisles of stores like Loehmann’s, seeking the ultimate bargain. Bargain shopping remains a great American pastime, and thrifting and upscale second-hand stores have joined the mix, alongside big-box, high-volume membership stores like Costco. Among the MULO (multi-location) discount store brands today […]
Pop-up Retail Abounds
We already know that the “big box” store model has its challenges these days. And micro store footprints have become a widespread alternative to high rents and excess inventory. Even Ikea is getting into the mini-store game. But this summer, another retail format is trending. The pop-up (like a food truck for shopping) is everywhere. Big […]
Streets Ahead: Perplexity’s Ranking Logic, Instagram Metrics
In this week’s Streets Ahead update, SOCi discusses Perplexity ranking patterns and Instagram’s data update insights. Inside Perplexity’s Ranking Logic: Why Classic SEO Still Matters The News A recent deep dive into how Perplexity ranks content—led by independent researcher Metehan Yesilyurt—suggests that good old-fashioned SEO still matters, even in this new era of AI search. […]
The Adult Arcade: Two Trends Converging
We’ve covered the rise of eatertainment. Multi-location (MULO) brands have discovered that incorporating entertainment, sports challenges (sportainment), and activities into their converging retail and restaurant models enables them to appeal to a vast and growing segment of the market. Add to that model the newstalgia trend (a mash-up of new and nostalgia). Brands are combining […]
The MULO Dozen: July Brands in Review
Some things slow down over the summer, but this July the MULO ecosystem continues to heat up phygital enhancements, leadership changes, and creative new marketing approaches. Hot dogs are not just for family BBQs this summer! Wienerschnitzel is making a bold new leap, with the hot dog chain announcing its expansion to the East Coast, aiming to solidify […]
AI Is Changing Customer Discovery Forever. Who Wins?
Until today, search has been the enabler of the internet. It served as a powerhouse of digital economics, the foundation of the Direct-to-Consumer (DTC) business model, and the model for organic customer discovery. Search Engine Optimization (SEO) underpinned how brands and companies crafted their marketing and communications strategies. Artificial intelligence (AI) changes all of this. […]
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