News and Analysis
How Marketers Can Respond to Price Concerns
Consumers are feeling price conscious after months of historic inflation and a looming recession that some say the US has already entered. What exactly are consumers feeling, and how are marketers to respond? Ted Rogers, chief revenue officer at Digital River, checked in with Street Fight to share results from the company’s latest consumer survey.
Marketers Embrace Mobile Chat to Expand the Commerce Experience
Online chat has come a long way since the days of AOL Instant Messenger. Despite concerns over security and trust, a growing number of consumers are using mobile chat to interact with their favorite brands in organic, convenient ways. Live chat is also playing a role in what’s become the latest trend in retail marketing — casual commerce.
Commentary
Location Weekly: Uber Eats Moves into Grocery, Foursquare Merges with Factual
In this episode of Location Weekly, the Location-Based Marketing Association covers Uber Eats moving into grocery delivery, Foursquare merging with Factual, Filipino super app SIF expanding services during Covid-19, and the OutStreets app pivoting to monitor store shelf levels during crisis. Gimbal’s CMO/COO Matt Russo joins for the first installment of the LBMA series “Members at Home.”
No Time to Think Small: Innovate on SMB Reputation Management
A small business’ reputation is the company’s most valuable intangible asset. During this current climate, we are seeing successful brands adapting quickly to their customers’ change in lifestyle and priorities. They’re catering for their isolation with services that make their lives not only easier but also more entertaining. By remaining engaged and keeping conversations fluid, small businesses will be able to weather the storm as well as keep and attract new customers.
A trustworthy and actionable understanding of local communities is now more important than ever.
Here are a few ways small businesses can build and sustain a healthy reputation.
The Upside of Being Down: How to Market Your Small Business During Coronavirus
Studies show that eliminating advertising during tough times can lead to a decrease in sales. Business owners may view marketing as a discretionary cost and forgo it because they are bringing in less. But consumer and advertising spend are significant drivers of revenue, even in the midst of a downturn.
Coming out of the Great Recession of the late 2000s, marketers learned a valuable lesson: Going dark can have long-term consequences. Instead, business owners should adjust their marketing approach to reach audiences in thoughtful new ways. Here are some tips.
Latest Posts
6 Cannabis Point-of-Sale Systems Blazing Trails for Nascent Retail Sector
Unlike traditional POS solutions, or even mobile systems like Square, cannabis point-of-sale systems are designed in a way that helps dispensaries operate under the appropriate guidelines, particularly when it comes to processing cash and managing inventory. Here are six cannabis point-of-sale systems that dispensaries are using right now.
2019 Location Data Predictions: Mobile, Privacy, and Explosive Growth
Greg Isbister: The next year will see a marked shift for location data. As consumers and businesses alike see more value and additional uses for this data, industry growth will continue to increase exponentially. Until regulations are put in place to increase security and transparency, it will be up to businesses to institute their own best practices, getting ahead of legislation to come.
Civil’s Relaunch Will Include Can’t-Fail Second Token Sale in Early 2019
In this Q&A, Civil co-founder and CEO Matthew Iles, Vivian Schiller, CEO of the Civil Foundation, and Matt Coolidge, co-founder and head of marketing at Civil, detail how their decentralized and community-owned journalism network can be a realistic answer to the “duopoly” of the giant Google and Facebook search and social platforms.
The Location Angle on Another Bombshell Privacy Exposé from the New York Times
What exactly did Facebook do wrong, and what do its supposed wrongs portend for the future of data-driven, and especially location data-driven, marketing? Here are some major takeaways pertaining to future legislation, likely consumer reactions, and the distinction between data selling and sharing.
Google Testing Restaurant Booking, Foreshadowing Ever Tighter Grip on Local Commerce
The news is an important signal that local-commerce options like Reserve with Google will get sleeker and more dominant in the years to come. And it calls to mind a crucial local-search debate: Will Google SERPs and the many options for engagement with local brick-and-mortars on them effectively supplant the local business website as the crucial interface for interacting with customers?
Local Advertising’s Next Sleeping Giant: Uber
Mike Boland: Given the attribution possibilities, its scale, recent delivery partnership with Starbucks, and existing Uber Eats infrastructure, Uber’s move into advertising looks pretty inevitable. Of course, it would have to gain internal competency as an ad company, so look for acquisitions or talent hires (or both) in 2019. And look for more rhetoric about the latest company to challenge the duopoly, this time in a very local way.
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