News and Analysis
How Can IHOP Become an International House of Profit?
Fluffy pancakes are not the only thing being served at IHOP these days. Formerly known as International House of Pancakes, the MULO (multi-location) brand, run by California-based Dine Brands Global, Inc., has about 1,800 restaurants worldwide, including outposts in all 50 states, two U.S. territories, and 13 countries outside the U.S. The parent company also […]
Do Stores Need Walls? Wayfair Seems to Think So!
While some retail brands (like Lord & Taylor and Bed Bath & Beyond) have transitioned to online-only models, others are heading in the other direction, building physical locations. The latest example is Wayfair, which will open its first store later this month in Edens Plaza in Wilmette, Illinois. The 150,000-square-foot outpost will take a page […]
What’s New at The Cheesecake Factory?
We’re not talking menu items (although that ahi tuna salad looks pretty amazing). The company had a great first quarter ($891.2 million compared to $866.1 million in the first quarter of fiscal 2023). Fortune also named the Cheesecake Factory a “best company to work for” for the 11th year running. Cheesecake Factory’s performance is especially […]
Commentary
6 Considerations to Inform Your Multichannel Customer Experience Strategy
In rapid succession, buzzwords like “customer experience,” “CX” and “customer journey” have moved from conceptual theories to boardroom imperatives. It’s now table stakes for major enterprises to have an ability to engage, convert, and nurture consumer relationships in a highly personal, secure way, and on a proliferating range of channels and conversational entry points, including Apple Messages for Business, WhatsApp Business, Facebook Messenger, and more.
Brands, You May Be Using Privacy-Unsafe Audiences
With all of the regulation and laws that have gone on the books, along with ongoing consumer concerns and industry initiatives, buyers probably think that everything they buy at this juncture must be “safe,” in that it’s compliant, vetted, and fully legal. Unfortunately, that’s not the case.
Latest Posts
How to Leverage Mobility Data to Bring Consumers Back In-Store
Rising inflation is changing the way consumers shop and decreasing the number of trips people make to brick-and-mortar stores. While the change in behavior could be a stumbling block for some specialty retailers, it’s also providing brands with an opportunity to more effectively leverage mobility data to target consumers in ways that weren’t possible prior to the pandemic.
Data is the Key to Knowing What You Don’t Know About Consumers
As businesses turn to what’s readily available to them, first-party data strategies have emerged as a powerful tool for understanding the buyer’s journey. But the challenge is effectively collecting, managing, and driving the most value from this data in order to understand both known and unknown consumers.
How Retailers and Brands Can Entice Gen Z
Deals, mobile capabilities, and authenticity — these are some of the principles for attracting Gen Z shoppers. But how does the data support this common wisdom about enticing the youngest adult consumers? And what steps can brands and retailers take to win their dollars this holiday season?
Brand Advertisers Hunting for Safe Spaces to Access Audience Targeting Information
In the privacy-first era we now find ourselves in, brand advertisers are on the hunt for safe spaces to access audience targeting information. Data clean rooms should be an obvious solution for this — providing brands with secure environments to connect distributed data across multiple platforms and parties. In reality, though, data safe rooms are often under-utilized. In fact, according to research from Habu, more than half of marketing professionals say they have never used one.
Lytics Debuts Conductor to Unify Customer Data
As brands more often deploy multiple customer data platform to craft a holistic picture of customers using their martech stack, the CDP Lytics released Conductor, which it is calling the “centerpiece” of its “composable” CDP. Conductor is a customer data infrastructure product that aims to cut costs and generate greater ROI by unifying a company’s customer data.
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