News and Analysis
Flamel.ai Expands Suite of AI Tools to Power Franchise Growth
Flamel.ai announced a new suite of product capabilities that bring advanced content creation, cross-platform scheduling, and localized advertising to every customer touchpoint. The updates extend Flamel.ai’s mission to help franchisors scale marketing while maintaining local authenticity and brand consistency. The September product release includes: Social Ad Playbooks — automated Meta campaign templates that franchisors can […]
Meet Leeza Hoyt, the Accidental Entrepreneur Who Built an Award-Winning Business
Public relations (especially reputation and crisis management, social sentiment, and investor relations) is rapidly changing and plays an even more critical role in the media mix than ever before. One disruntled team member or company scandal can spread bad news (true or false) like wildfire and damage a MULO (multi-location) brand. On the other hand, positive […]
“Search Fractured” and Healed by Corey Quinn
Join us in LA on September 30th at Street Fight LIVE 2025 and learn what you need to know about branding, search, and (most importantly), growth and ROI in 2026 and beyond for the MULO (multi-location) ecosystem. The consumer decision-making process is radically different from what it was even last year, and thought leaders like […]
Commentary
Streets Ahead: Google’s AI Mode and New Full-Width Knowledge Panels
In this week’s Streets Ahead update, SOCi discusses Google CEO, Sundar Pichai’s comments on AI Mode & the future of Google Search as well as the Knowledge Panel /Business Profile redesign. The Future of Google Search – AI Mode The News In a wide-ranging conversation on the Lex Fridman Podcast, Alphabet CEO Sundar Pichai explored […]
Streets Ahead: Microsoft New Agentic Tools, Apple Maps Recommendations
In this week’s Streets Ahead update, SOCi discusses Microsoft unveiling over 50 new AI agentic web tools and Apple Maps adding curated recommendations. Microsoft Adds New AI Agentic Web Tools The News At its Build 2025 conference, Microsoft outlined a sweeping strategy to lead the evolution of the “open agentic web,” unveiling more than 50 […]
Scalable Reviews and Reputation Management for Multi-Location Brands
It’s no secret that customer reviews makes or breaks a brand. Reputation management influences buying decisions, impacts local search rankings, and—let’s be honest—shapes how people feel about doing business with you. For multi-location brands, though, reputation management isn’t just about responding to a few Google reviews. It’s about scaling trust across dozens, hundreds, or even […]
Latest Posts
MULO Brands With Soul July Pick: NIKE
“Just Do It” is the NIKE tagline. It’s been around since 1988, and it also captures the brand’s view toward giving back and building a positive company culture. The brand is our July choice for a Brand with Soul. Or, perhaps it should be Brand with Sole, although the footwear manufacturer has expanded to include […]
Meet the Street Fight LIVE 2025 Speakers: Part 2
We’re just weeks away from Street Fight LIVE 2025 on September 30th in Los Angeles at Microsoft’s Playa Vista headquarters. What better place to tackle the huge impact that tech, AI, and digital media is having on the brick-and-mortar business ecosystem? Plus, the ecosystem itself is rapidly changing, with retailers, restaurants, service businesses, convenience stores, […]
Blis AI Platform Offers Deeper Targeting
Blis, recently acquired by T-Mobile, has launched Blis AI, a platform that uses foot traffic data and other real-world signals such as in-store sales to help brands with audience building and media planning. If a brand wants to reach moms during back-to-school shopping season, they can enter KPI parameters such as “foot traffic,” and Blis […]
Swiftly Program Enables Circle K and its Brand Partners
Retail technology platform Swiftly has partnered with Circle K, a mobility platform, to make it easier for alcohol buyers to get cash back rebates, eliminating the friction and time waste involved in traditional mail-in ones. Swiftly’s Alcohol Cashback platform works with a Circle K app that enables targeted, real-time promotions by product, category, and geography. […]
Meet Pilates Franchise Power Woman Sarah Luna
Sarah Luna is the Founder and CEO of Pilates Addiction. The new brand is launching in California and New York, with plans to expand nationally through franchising. Pilates focuses on muscular balance and can improve strength and flexibility, and is gaining popularity worldwide. The Pilates and Yoga studio market is anticipated to grow from approximately […]
Streets Ahead: GBP Data Glitch, Google Supercharges Search, Instagram Tests Insights
In this week’s Streets Ahead update, SOCi discusses a recent Google Business Profile (GBP) glitch, Google supercharging search with AI and Instagram testing frame-level insights. Google Business Profile Glitch Skews Local Search Impression Data The News Local SEO professionals began raising red flags in late June after noticing significant drops in impression metrics within Google […]
OOH into Action: Travel Surges, Consumer Habits Shift, and Brands Respond
How disruptive was the Covid-19 pandemic? So much so that it is still being used barometer to measure everything from travel to consumer sales. “COVID was a major inflection point that reshaped routines, mobility patterns, and media consumption,” said Anna Bager, President and CEO of the OAAA (Out of Home Advertising Association of America). “Using […]
The Subscription Economy: MULO Businesses and Recurring Revenue Models
As the CEO of Cinch and someone who partners closely with leading multi-location brands, I’ve seen firsthand how rapidly the business landscape is changing. Lately, one trend stands out above the rest: the rise of the subscription economy. More than a passing fad, subscriptions are reshaping how brands engage customers and drive sustainable growth. In […]
Yext Report Confirms AI Search Is Reshaping Brand Discovery
AI tools are no longer experimental — they’re mainstream. According to Yext’s new 2025 AI Search Archetypes report, 62% of consumers globally now trust AI tools to guide their brand decisions, signaling a major behavioral shift in how people search, compare, and commit to brands. The study, conducted in partnership with Researchscape, surveyed over 2,200 […]
Summer Foods: Burger, Pizza, and Ice Cream BOOMs & BUSTs
As the temperatures heat up, so does the popularity of the “foods of summer.” Families gather, and people take road trips. This year domestic vacations are on the upswing. Along with those adventures come spending at c-stores, roadside restaurants including MULO (multi-location) brands, and retailers. According to Statista, French fries, fried chicken, and hamburgers are […]
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