News and Analysis

Shwellness for Hourly Worker Street Fight

What’s Shwell in Attracting Hourly Workers?

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No, that’s not a typo. MULO (multi-location) convenience store (C-store) brand Sheetz is opening a massive “Shwellness Center” across the street from one of its major locations in Pennsylvania. This center will offer some of the lifestyle benefits of its current Shwellness center (see below), as well as routine medical appointments, physical therapy, and behavior […]

Cryotherapy - Beyond the C-Store Freezer Street Fight

The Freezer Beyond the Grocery & C-Store

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Cryotherapy is one of the latest categories to scale in the health, wellness, and longevity space. In this column, we’ve detailed how brick-and-mortar businesses have expanded far beyond the typical gym as the population ages and become more concerned about staying healthy longer. Highly specialized brands and franchises are offering body-related services like IVs. I […]

Early Spending Results are In! MULO BOOMs this Holiday Season StreetFight

Early Spending Results are In! MULO BOOMs this Holiday Season

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As of this writing, Black Friday and Cyber Monday (now seemingly extended to Cyber Week) are behind us.  MULO (multi-location) pundits and agencies involved in retail and restaurant analyses and predictions are starting to call the winners and losers in the holiday Street Fight, which now involves battles between brands, products, SMBs, and MULO chains, […]

Commentary

Time is Running Out to Build Trust with Consumers and Save the Free, Ad-Supported Internet

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Consumers think it is marketers’ responsibility to keep their data private and secure—and they’re willing to reward them if they get those benefits.

marketing agency strategy

Must-have Digital Tools for Your Marketing Agency Strategy

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Developing your marketing agency strategy is essential to the growth of your firm. As such, you’ll want to create and initiate your growth strategy at the launch of your agency, then revise it on an annual basis.

customer experience

What’s Driving CX? 3 Predictions for 2023

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This is a pivotal moment for the state of customer experience (CX) as customers demand more connected, frictionless, and innovative experiences. However, despite the significance of CX, according to Forrester’s US Customer Experience Index, CX quality declined for 19% of brands in 2022. 

Latest Posts

BUST: A Hard Landing as Soft Surroundings Files for Bankruptcy

BUST: A Hard Landing as Soft Surroundings Files for Bankruptcy

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Here we go again…another beloved retailer shutters its brick-and-mortar operations. Soft Surroundings filed for bankruptcy this week. This MULO (multi-location) women’s clothing brand once had 80 locations physical locations (reduced to 44) and is now shuttering all of them. The company, which released its first catalog in 1999, also sold home goods and accessories. However, […]

Captify, Adform Partnership Creates First End-to-End Contextual Activation

Captify, Adform Partnership Creates First End-to-End Contextual Activation

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A new partnership between the search intelligence firm Captify and Adform, a programmatic platform, is creating an industry-first end-to-end contextual activation that bypasses the need for cookie identifiers.  The collaboration between the Captify and Adform enables privacy-first, audience-based programmatic buying for marketers, opening the door to greater scale across inventory pathways, which are often deprioritized […]

Touchdown! How MULO Brands Score During Football Season

Touchdown! How MULO Brands Score During Football Season

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Many retailers and restaurants already have their eyes on the December holidays and are filling the shelves with pumpkin spice everything and costumes. We understand that huge MULO (multi-location) chains have planned their inventory and marketing campaigns months in advance. Advertising, licensing deals, and other NFL football properties add a whopping $5B to the U.S. […]

5 Consumer-Permissioned Data Platforms to Watch

5 Consumer-Permissioned Data Platforms to Watch

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The concept of data privacy has taken center stage in 2023. As consumers grow more aware of the value of their personal information — and the potential risks associated with its misuse — a new paradigm that places power back into the hands of individuals is beginning to emerge. Consumer-permissioned data platforms are at the […]

Generative AI is Revolutionizing SMB Marketing, But Creating New Data Privacy Challenges

Generative AI is Revolutionizing SMB Marketing, But Creating New Data Privacy Challenges

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The AI revolution has just begun, and small business owners are already reaping the rewards. Ninety-one percent of SMBs currently using AI say the technology has made their businesses more successful, but Scorpion Chief Data Scientist Matt Bentley believes the greatest benefit to generative AI is below the surface, and not yet realized by many […]

LOMA Wants to Fund Hyperlocal Marketing

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Alex Nocifera is the founder and CEO of LOMA, which launched in market this past July. Backed by top Los Angeles-based venture funds, Wavemaker, Slauson, and Impulsum, LOMA stands for “local marketing” and is an always-on, data-driven platform that has raised more than $2 million in a pre-seed venture-capital round. LOMA’s equity dollars help businesses […]

Retail Media Networks – Opportunity vs. Reality

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Retail media networks have grown in popularity amid the growing emphasis on ROI across today’s complex consumer purchase journeys and recent restrictions on third-party cookie usage. Many advertisers are eager to take advantage of retail media’s unique targeting opportunities. These include a blend of online and offline data gleaned from retailers themselves and available within […]

he Power of Place: Retailers Revolutionize Store Location Selection with Geospatial Intelligence

Retailers Revolutionize Store Location Selection with Geospatial Intelligence

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It’s a tale as old as time. A retailer picks a storefront, leases a building, and renovates a space — only to discover that the location itself is a dud. Maybe there isn’t enough foot traffic, or parking is too difficult. Or maybe shoppers in the neighborhood just aren’t interested in buying whatever products the […]

StoreConnect, a Trailblazing Force in E-commerce, Raises $9 Million

StoreConnect, a Trailblazing Force in E-commerce, Raises $9 Million

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E-commerce has come into focus as a critical solution — sometimes the only solution — for small and mid-size businesses that want to sell outside their physical stores and collect insights into consumer behavior. Given the important role that online sales now play in local commerce, it’s no surprise that firms focused on the e-commerce […]

Search Fails May Cost Retailers as Much as $13.8B in Sales This Holiday Season

Search Fails May Cost Retailers as Much as $13.8B in Sales This Holiday Season

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MULO (multi-location) retailers struggle to compete with Amazon, the online giant.  But they are never going to win that battle if they don’t focus on search for the holiday season. A new study by Nosto reveals that as much as $13.8B in sales may be lost on Black Friday and Cyber Monday (BFCM) because when consumers […]