News and Analysis
Customer Communication : AI and Omnichannel
A new study by Sinch, a global company specializing in SMS marketing, reveals that consumers have particular views on the rapid pace of AI integration in customer communication. The 2.8 consumers surveyed expect consistent, secure, and personalized experiences across all channels, including SMS, email, chat, and voice. A significant 58% of consumers are accepting of […]
Broadsign Makes Advances in DOOH Buying
Broadsign wanted to cut lengthy buying cycles in DOOH (digital out-of-home), and now it can with the launch of a new product called Broadsign In-Advance. Its first customer is now WPP Media in the Netherlands, which tested the new capability to secure DOOH ads across the Netherlands via OutMoove. The technology enables media buyers to […]
BOOM: MULO Health & Wellness
Despite Weight Watcher’s recent bankruptcy, the MULO (multi-location) health and wellness ecosystem—and the consumers who spend there—is booming. Weight Watchers jumped on the weight loss drug bandwagon, but it may have been too late for the iconic brand, founded in 1963. So, other than looking for miracle injections, where else are today’s consumers going to […]
Commentary
Streets Ahead: Google’s AI Driven Search, Apple Business Connect
In this week’s Streets Ahead update, we discuss Google’s new AI-driven search features and updates to Apple Business Connect that expand business presence to the Apple ecosystem. Google Introduces New Search Features The News Google is introducing AI-driven enhancements to its search features, focusing on providing diverse and intuitive ways for users to interact with […]
Streets Ahead: Facebook Local Tab, DOJ Weighs Google Breakup
In this week’s Streets Ahead update, SOCi looks at Facebook’s new local tab as well as the DOJ recent recommendations that may lead to the breakup of Google. Facebook Unveils Local Tab in Youth-Focused App Redesign The News Facebook has introduced a major app redesign, described by Social Media Today as a “youth-focused refresh.” This update […]
Streets Ahead: Yelp 2024 State of Services, Google Review Policy
In this week’s Streets Ahead update, SOCi looks at Yelp’s 2024 State of Services report as well as the conclusion of Google’s new efforts to tackle fake reviews. Yelp Publishes 2024 State of Services Report The News Yelp’s annual report on the state of services indicates that the home services industry is set to break new […]
Latest Posts
How Will You Advertise in 2025? Here’s What 3 Industry Leaders Predict
As part of our 2025 predictions series, we reached out to three companies that specialize in new (and refined conventional) ways to advertise to consumers. They are all relevant to MULO (multi-location) brands, along with targeted creator marketing, retail media, and other new (and old) forms of marketing. As streaming media becomes a more significant […]
Stop the Texting Madness! Jack Philbin on How to Not Get Blocked by Consumers
Jack Philbin is CEO at Vibes, a texting message platform many MULO (multi-location) brands use. We talked to him about how consumers view text messages and how to craft the right ones. Philbin stresses: “The most important thing marketers can do right now, especially as we enter the holidays, is to prioritize quality over quantity […]
‘Tis Swag Season: Year-Round Gifting Trends from Graham Walsh
This is the season of gifting for MULO (multi-location) brands and the suppliers, agencies and tech companies that support them. These brands: Give holiday and thank you gifts to their valued clients Buy giveaways for trade shows and conferences, and consumer activations Invest in employee incentives and keepsakes for team gatherings Stock their online shelves […]
SPB Now Stands for “Serve People Better”
Everyone loves a holiday miracle story! And that may be the turnaround of SPB, which took over a wide range of struggling brands. The abbreviation stood for “Steak, Pizza, and Beer,” but Josh Kern, the CEO, is now committed to changing its meaning to “Serve People Better.” That’s what he aspires to do with the […]
GumGum’s Grimace: The Ads that Stole Christmas
Forget privacy issues. Re-targeted ads are in cahoots with the Grinch, stealing the joy of surprise from Christmas. Nobody can be blamed when opening up a gift and thinking, “Now where have I seen that before? Oh yes, ads for it were sprayed across all my social-media accounts and everywhere I went on the Web.” […]
BUST: The Party is Over for Party City
Although we’d love to keep things festive and bright this holiday season and report just on future trends and greatest hits of 2024, the sad reality is that some retailers can’t keep the lights on. According to CNN, Party City is the latest retailer to announce that it is closing all its stores and going […]
Streets Ahead: Tiktok to Supreme Court, ChatGPT Search Sources
In this week’s Streets Ahead update, SOCi discusses TikTok taking its battle to the Supreme Court and the sources that support ChatGPT in the search landscape TikTok Appeals to Supreme Court in Fight Against Ban The News TikTok is taking its battle to the Supreme Court following the passage of a U.S. law requiring its […]
ARound Uses AR To Bring Live Events to Life
Imagine sitting in a stadium, watching your favorite sports team compete when suddenly the whole place is transformed into an Alaskan wilderness. That actually happened during a Rams game in SoFi Stadium earlier in the fall when ARound created one of its shared experiences. The augmented reality company owned by Stagwell, combines broadcast and mobile […]
MULO + HYLOMOS = Local Search Grows Up
Street Fight coined two terms, MULO and HYLOMOS, that will significantly impact the retail, restaurant, service, and other industries in 2025 and beyond. MULO stands for multi-location. They could be brands with thousands of storefronts worldwide, home services businesses like those managed by Neighborly, or even a small one-location company with franchise plans. HYLOMOS is […]
Identify Relevant News Outlets and Publications
When brands engage with PR, they typically look for more than just media exposure. Their goal is to secure meaningful media exposure that boosts their brand authority. PR is only valuable if it gets a brand’s story in outlets and publications that connect with its target audience. To help their clients reach that goal, publicists […]
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Streets Ahead: ChatGPT, AI-Generated meta descriptions and AI Mode