News and Analysis
Vevo Brings Premium Music Videos to MULO Brands
Vevo is bringing its premium music videos into brick-and-mortar businesses through a new partnership with Rockbot, giving MULO brands another way to create more engaging and consistent in-store experiences For multi-location brands, the in-store experience is becoming an increasingly important competitive differentiator. While digital channels continue to dominate customer acquisition, what happens inside a physical […]
Thryv Adds Revenue Intelligence for Franchise Brands
For franchise brands, generating leads is no longer the primary challenge. The bigger opportunity is understanding why some locations consistently convert demand into revenue while others struggle despite receiving similar marketing support. That shift is reflected in Thryv’s latest integration with Breesy AI, which combines customer acquisition, engagement, and operational intelligence into a unified view […]
Broadcast TV Is Becoming Performance Media
The line separating broadcast TV from connected TV is beginning to blur. As advertisers demand the same audience targeting, measurement, and accountability across every premium video channel, local broadcasters are responding with capabilities once considered exclusive to digital platforms. The latest example comes from Viamedia.ai and Hearst Television, which have introduced household-level addressability for local […]
Commentary
In-App Messaging, the Most Undervalued Channel in Modern Marketing
As AI-driven personalization becomes central to customer engagement, in-app messaging is emerging as one of the biggest untapped growth opportunities for brands with mobile apps. When I started MoEngage in 2014, it was born from a real problem. My co-founder and I had built an earlier mobile app, DelightCircle. We had a good understanding of […]
Buying Signals Are Replacing Lead Lists
Lead generation is evolving from static prospect lists to AI-powered buying signals that reveal who is actively entering the market, not just who matches an ideal customer profile. For multi-location brands and franchises, that means more qualified opportunities, smarter outreach, and better marketing ROI. Traditional lead generation delivers a list of the usual suspects. It […]
Why Challenger Brands Win by Solving Different Problems
The biggest opportunities for challenger brands often come from solving problems established competitors have overlooked. This founder perspective explores why educating the market, not simply promoting a product, can be the key to winning in saturated markets. Americans spent over $121 billion on shoes last year, according to the Footwear Distributors & Retailers of America, […]
Latest Posts
AI is Rewriting the Rules of Customer Loyalty
Based on a survey of 1,000 U.S. consumer aged 18-65 conducted with Pollfish in May of this year, the findings of Amperity’s recent report about customer loyalty in the age of AI, reveals just how much services such as ChatGPT, Claude, and Gemini are impacting the customer journey. These LLM’s are not just answering questions, […]
Conversational Advertising Is Entering MULO Marketing
Conversational AI is rapidly becoming another place where consumers discover local businesses and the advertising infrastructure is beginning to follow. As brands prepare, the challenge is shifting from simply being recommended by AI to managing paid visibility at scale. For years, digital advertising for multi-location brands followed a familiar playbook. Consumers searched Google, clicked through […]
Retail Promotions Have Become a Customer Trust Strategy
Retail promotions are evolving from marketing tactics into customer experience strategies. As pricing inconsistencies become more costly and personalized offers more important, retailers are rethinking how promotions drive not just transactions, but trust and loyalty. Retail promotions have traditionally been viewed as a way to drive sales. But new research suggests they may be just […]
CTV Budgets Keep Growing, Trust Still Hasn’t Caught Up.
Connected TV has won the budget battle. Now it must win the credibility battle. As marketers demand stronger evidence of business impact, measurement, not inventory, is emerging as the industry’s next competitive battleground. New research from performance CTV platform JamLoop suggests the industry’s biggest obstacle is no longer adoption but trust. While half of marketers […]
In-App Messaging, the Most Undervalued Channel in Modern Marketing
As AI-driven personalization becomes central to customer engagement, in-app messaging is emerging as one of the biggest untapped growth opportunities for brands with mobile apps. When I started MoEngage in 2014, it was born from a real problem. My co-founder and I had built an earlier mobile app, DelightCircle. We had a good understanding of […]
Buying Signals Are Replacing Lead Lists
Lead generation is evolving from static prospect lists to AI-powered buying signals that reveal who is actively entering the market, not just who matches an ideal customer profile. For multi-location brands and franchises, that means more qualified opportunities, smarter outreach, and better marketing ROI. Traditional lead generation delivers a list of the usual suspects. It […]
Multi-Location Growth Is Becoming an Operating Platform
When reports surfaced that Inspire Brands had confidentially filed for an initial public offering, much of the attention focused on valuation, revenue, and the scale of a restaurant company operating more than 33,000 locations across Arby’s, Buffalo Wild Wings, Dunkin’, Jimmy John’s, SONIC Drive-In, and Baskin-Robbins. The more interesting story, however, is the collection of […]
Why Challenger Brands Win by Solving Different Problems
The biggest opportunities for challenger brands often come from solving problems established competitors have overlooked. This founder perspective explores why educating the market, not simply promoting a product, can be the key to winning in saturated markets. Americans spent over $121 billion on shoes last year, according to the Footwear Distributors & Retailers of America, […]
Hyper-Local Cultural Moments Are Changing Media Strategy
National campaigns are no longer enough to connect with local audiences. As brands shift toward hyper-local media planning, cultural moments like Pride offer a blueprint for how localized execution can drive more authentic engagement and stronger marketing outcomes. National brands have long relied on centralized media strategies to deliver consistent campaigns across every market. But […]
Jersey Mike’s IPO Highlights the Power of Disciplined MULO Growth
Jersey Mike’s decision to file for an initial public offering comes at a time when restaurant operators face a difficult operating environment marked by cautious consumers, higher labor costs, and slowing industry growth. Yet the sandwich chain has continued to expand its footprint while improving profitability, positioning itself as one of the restaurant industry’s strongest […]
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