News and Analysis
Ryan Serhant Update: Disrupting the MULO Real Estate World
We interviewed Ryan Serhant a couple of years ago, when he introduced the concept of a “real estate broker office as content creator studio.” His vision appears to be gaining momentum as Serhant expands into new markets. Serhant is also upping the talent game in a legacy industry by recruiting the best property “influencers” with […]
Swiftly’s Campaign Studio Can Empower Local Grocers
When ad historians look back on the evolution of DOOH advertising, they may well say of the present time, “self-service was the rage.” (Apologies to Anatole Broyard.) And just as Broyard opened a used book store in Greenwich Village in the 1940’s and got to know his clientele very well, so too do local grocers […]
Cracker Barrel: The Rebrand That is Anything But Stale!
The MULO (multi-location) restaurant ecosystem and the marketing agencies that support it have been abuzz and aghast over the past week. Cracker Barrel has about 700 locations in 44 states, but the number of opinions on their new logo and store design outweighs those numbers. And many have been less than favorable on the rebrand. […]
Commentary
Streets Ahead: Google’s AI Mode and New Full-Width Knowledge Panels
In this week’s Streets Ahead update, SOCi discusses Google CEO, Sundar Pichai’s comments on AI Mode & the future of Google Search as well as the Knowledge Panel /Business Profile redesign. The Future of Google Search – AI Mode The News In a wide-ranging conversation on the Lex Fridman Podcast, Alphabet CEO Sundar Pichai explored […]
Streets Ahead: Microsoft New Agentic Tools, Apple Maps Recommendations
In this week’s Streets Ahead update, SOCi discusses Microsoft unveiling over 50 new AI agentic web tools and Apple Maps adding curated recommendations. Microsoft Adds New AI Agentic Web Tools The News At its Build 2025 conference, Microsoft outlined a sweeping strategy to lead the evolution of the “open agentic web,” unveiling more than 50 […]
Scalable Reviews and Reputation Management for Multi-Location Brands
It’s no secret that customer reviews makes or breaks a brand. Reputation management influences buying decisions, impacts local search rankings, and—let’s be honest—shapes how people feel about doing business with you. For multi-location brands, though, reputation management isn’t just about responding to a few Google reviews. It’s about scaling trust across dozens, hundreds, or even […]
Latest Posts
The MULO Dozen: June in Review
Let’s take a look in the rear-view mirror of June and glimpse at some of the most significant developments in the MULO (multi-location) retail, restaurant, service, c-store, and hospitality ecosystem. Of course, the most significant announcement this spring was the reveal of our first round of inspirational speakers at Street Fight LIVE 2025! Here are […]
Looking for New Growth Strategies? Look at C-Stores!
Convenience stores (C-stores) are no longer just a lowly truck stop or much-needed bathroom break along a highway. These retailers are a prime example of a category that has “blurred the lines” across MULO (multi-location) categories — retail, food, and service. They have incorporated technology and loyalty programs (and even online merch sales) into their […]
Kevel Launches AI-Powered Kevel Console to Transform Retail Media Campaigns
Retail media continues to evolve rapidly, with growing demands for automation, cross-channel efficiency, and deeper audience personalization. Last week, retail media technology provider Kevel announced the launch of the Kevel Console. This AI-powered, self-service platform is built specifically for retailers, marketplaces, and publishers seeking greater control, speed, and performance from their media networks. Kevel Console […]
WiRL-ing with Satyne Julianna Doner
Although technology is booming, human connections remain extremely valuable in the MULO (multi-location) restaurant world. A whopping 77% of restaurant operators say that talent acquisition and retention are significant challenges. Associate Editor Satyne Julianna Doner recently gathered a group of executive women in the MULO (multi-location) restaurant industry to discuss their career paths and how to foster […]
Hatch Urges People to ‘Escape the Algorithm’
A Boston-based agency known as Hatch has come up with a tagline for a local museum’s campaign that may well be a healthy approach to life itself: “Escape the algorithm.” For the purposes of this local outdoor campaign, which began its run in the greater Boston area in 2024, the work is in support of […]
How AI May Win Prime Days in 2025
When Amazon launched its Prime Days concept, it was a true novelty. After all, who doesn’t want deals, especially those that come up unexpectedly? This year, Amazon has expanded Prime Days to four full days (July 8th to 11th) and has already begun spending on pre-promotion awareness ads. Amazon spends approximately $20B on advertising annually, […]
What the Rise of AI Shopping Means for the Future of Marketing Strategy
A shift is underway in the world of digital commerce and media, and its implications go far beyond channel optimization or creative placement. Publishers and marketers alike are beginning to recognize the transformational potential of AI-powered shopping agents, not just as a user interface, but as a new ecosystem altogether. We are no longer just […]
B-to-B Takes on Cannes
Cannes Lions claims to be the world’s largest gathering of the advertising and creative communications industry. Agencies, CPG brands, and related companies have long made the trip to France to connect, accept awards, party, and (of course) brag on social media that they attended. This year, we saw many B-to-B companies cross the Atlantic to […]
The Rise of Partner-Led Marketing
Impact.com is a commerce partnership management platform that is increasingly bullish on partner-led marketing, which is the development of communities around brands to drive revenue. Best Buy is a notable success in this endeavor for Impact.com but the platform also welcomed 700 new clients to its customer portfolio, including New Balance, Hydrojug, and Monzo. Globally, […]
New Collaboration Leads to Better Targeting for MULO Brands
Experian and Media.net (one of the world’s largest Supply-Side Platforms (SSPs)) are collaborating to amp up real-time contextual search intent and rich audience data. They believe this collaboration will help solve the problems of growing signal loss and audience fragmentation and enable advertisers to improve their targeting and results. The move goes beyond basic contextual […]
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