News and Analysis
Customer Communication : AI and Omnichannel
A new study by Sinch, a global company specializing in SMS marketing, reveals that consumers have particular views on the rapid pace of AI integration in customer communication. The 2.8 consumers surveyed expect consistent, secure, and personalized experiences across all channels, including SMS, email, chat, and voice. A significant 58% of consumers are accepting of […]
Broadsign Makes Advances in DOOH Buying
Broadsign wanted to cut lengthy buying cycles in DOOH (digital out-of-home), and now it can with the launch of a new product called Broadsign In-Advance. Its first customer is now WPP Media in the Netherlands, which tested the new capability to secure DOOH ads across the Netherlands via OutMoove. The technology enables media buyers to […]
BOOM: MULO Health & Wellness
Despite Weight Watcher’s recent bankruptcy, the MULO (multi-location) health and wellness ecosystem—and the consumers who spend there—is booming. Weight Watchers jumped on the weight loss drug bandwagon, but it may have been too late for the iconic brand, founded in 1963. So, other than looking for miracle injections, where else are today’s consumers going to […]
Commentary
Adjusting Tone and Language While Building the Perfect Target Audience
To streamline the pitching process, many public relations professionals will work from a pitch template that gives them a structure they can easily update with the information pertinent to any particular pitch. In addition to cutting down on the time it takes to prepare a pitch, templates also help to ensure important information for the […]
Streets Ahead: Tiktok to Supreme Court, ChatGPT Search Sources
In this week’s Streets Ahead update, SOCi discusses TikTok taking its battle to the Supreme Court and the sources that support ChatGPT in the search landscape TikTok Appeals to Supreme Court in Fight Against Ban The News TikTok is taking its battle to the Supreme Court following the passage of a U.S. law requiring its […]
Identify Relevant News Outlets and Publications
When brands engage with PR, they typically look for more than just media exposure. Their goal is to secure meaningful media exposure that boosts their brand authority. PR is only valuable if it gets a brand’s story in outlets and publications that connect with its target audience. To help their clients reach that goal, publicists […]
Latest Posts
Monday Morning Quarterbacking: Super Bowl Ad Review
If we didn’t do our gameplay replay of Super Bowl ad trends, we would be derelict as business media covering the media landscape. At $7-8M for a 30-second spot, big brands (and well-funded scaling brands) continue investing in this aspect of their media mixes. That’s a hefty spend, and unless it’s tied to other media […]
Unlocking Local Consumer Behavior: Foot Traffic Data Reshaping Fast-Food Strategies
Understanding consumer movement patterns is key to staying ahead. Foot traffic — the measurement of consumer visits to physical locations—provides critical insights into customer behavior, revealing trends in brand popularity, regional loyalty, and competitive positioning. dataplor, a leader in global location intelligence, has released a foot traffic analysis showcasing how these patterns shape fast-food preferences […]
SMBs versus Giants: The Street Fight Escalates
When Street Fight was founded about 12 years ago, the fight was defined as the battle between small and mid-size businesses (SMBs) and big multi-location (MULO) brands. Technology and location finding were still in their early stages, and consumers were just beginning to use their smartphones to find “near me” businesses at which to spend. […]
When a $7 Million Super Bowl Ad Isn’t Enough
The Super Bowl still represents the most premium of premium ad buys. However, the ROI of such a premium spot—regardless of its creative execution—has everything to do with the omnichannel strategy that surrounds it. More than ever, live sports advertising needs to reflect a community-driven mindset. As a result of the unique way in which […]
Skai Reveals New Report on the State of Retail Media
Retail media has become critically important in the marketing mix and is now a part of the plans for 92% of consumer products companies, according to Skai’s just-published 2025 State of Retail Media report. Brands are Focused on ROI Despite the massive investment in this channel, marketers are still unsure how to measure it. A […]
Fragmented Future: How the Loss of Net Neutrality Threatens Innovation and Equity
The internet has long been hailed as a great equalizer, a space where anyone with an idea can reach a global audience. However, the erosion of net neutrality principles threatens to undermine this fundamental characteristic, creating a fragmented and unequal online landscape. Without strong safeguards, the internet could transform from a platform for innovation and […]
The MULO Dozen: January in Review
January, the first month of 2025, was jam-packed with announcements of leadership changes, innovative new store designs and menu items, and game-changing technologies. Brands are suiting up for the Super Bowl. The TikTok “pause” created mass panic among influencers and agencies. As the 2025 progresses, watch this space for the trends, perspectives, and data that […]
Streets Ahead: Optimizing for Instagram, Local Level Marketing
In this week’s Streets Ahead update, SOCi discusses the Instagram 4:5 layout and algorithm secrets and Bright Local’s views on the future of local marketing. Instagram – Optimizing Your Strategy and Feed The News Instagram recently announced several updates aimed at enhancing user experience and content visibility. a) Profile Grid Enhancements: Adam Mosseri, the head […]
Consumers Do This 69% of the Time
Do what? A new study by Salsify revealed that 69% of consumers now make purchases while doing other things — scrolling through social media, browsing YouTube, or even watching shows on Netflix. The days of someone saying, “Let’s go shopping” still exist, but multitasking is now the norm for close to 70% of the population, […]
Data Drama: Why Your Insights Are All Talk and No Action
Data has become the backbone of modern marketing, promising brands the ability to predict trends, personalize experiences, and drive customer loyalty like never before. For multi-location businesses, the stakes are especially high. With endless streams of customer data pouring in from numerous locations, the expectation to turn this information into actionable insights seems like the […]
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