Why TV Remains the Heartbeat of Local Connection
In today’s increasingly digital world, fostering a sense of community can be challenging. Yet it’s not impossible. New research from Tenetic and CivicScience reveals that TV is the best medium at making people feel connected to their local communities–twice as effective as streaming content, twice as effective as digital video, and nearly three times better […]
Streets Ahead: Google Chat, and Instagram Reels
In this week’s Streets Ahead update, SOCi discusses Google enabling direct business chat in Maps & Search and Instagram unveiling retention insights for Reels Google Brings Chat to Maps The News Google has rolled out its Chat feature within Google Maps, giving users a direct way to message businesses via text or WhatsApp. Customers can […]
The Road Ahead: What Autonomous Cars Teach Us About Marketing Automation
The race toward fully autonomous cars fascinates me—not just for what it means for transportation, but for the lessons it offers those of us navigating the shifting lanes of marketing automation. Both fields are being reshaped by artificial intelligence. Both promise more efficiency and precision. And both, at their core, remind us that technology shines […]
Streets Ahead: Google’s Big Cleanup, New Profile Signals, and the Page Every Business Needs for AI Search
In this week’s Streets Ahead update, SOCi discusses Google’s Knowledge Graph purge, new user-confirmed attributes in business profiles, and how a “Why Choose Us” page can help your business stand out in AI search. Google Purges 3 Billion Knowledge Graph Entities The News Google has reportedly removed about 3 billion entities from its Knowledge Graph […]
“Louder” is No Longer a Marketing Strategy, According to new Cordial Study
We all know that AI is having a massive impact on how consumers search for goods and services. A new study by Cordial, a leader in messaging for enterprise retail marketing teams, reveals that brands (including MULO or multi-location companies) are woefully under-prepared to deal with its impact. The Cordial report, combining the survey results […]
Streets Ahead: OpenAI User BackLash, Google Preferred Sources
In this week’s Streets Ahead update, SOCi discusses OpenAI reinstating GPT-4o following user backlash to GPT-5 rollout and Google personalizing Top Stories with New ‘Preferred Sources’ features. OpenAI Reinstates GPT-4o Following User Backlash to GPT-5 Rollout The News OpenAI has rolled back part of its highly publicized GPT-5 launch after a wave of criticism from […]
Streets Ahead: Perplexity’s Ranking Logic, Instagram Metrics
In this week’s Streets Ahead update, SOCi discusses Perplexity ranking patterns and Instagram’s data update insights. Inside Perplexity’s Ranking Logic: Why Classic SEO Still Matters The News A recent deep dive into how Perplexity ranks content—led by independent researcher Metehan Yesilyurt—suggests that good old-fashioned SEO still matters, even in this new era of AI search. […]
AI Is Changing Customer Discovery Forever. Who Wins?
Until today, search has been the enabler of the internet. It served as a powerhouse of digital economics, the foundation of the Direct-to-Consumer (DTC) business model, and the model for organic customer discovery. Search Engine Optimization (SEO) underpinned how brands and companies crafted their marketing and communications strategies. Artificial intelligence (AI) changes all of this. […]
Streets Ahead: GBP Data Glitch, Google Supercharges Search, Instagram Tests Insights
In this week’s Streets Ahead update, SOCi discusses a recent Google Business Profile (GBP) glitch, Google supercharging search with AI and Instagram testing frame-level insights. Google Business Profile Glitch Skews Local Search Impression Data The News Local SEO professionals began raising red flags in late June after noticing significant drops in impression metrics within Google […]
The Subscription Economy: MULO Businesses and Recurring Revenue Models
As the CEO of Cinch and someone who partners closely with leading multi-location brands, I’ve seen firsthand how rapidly the business landscape is changing. Lately, one trend stands out above the rest: the rise of the subscription economy. More than a passing fad, subscriptions are reshaping how brands engage customers and drive sustainable growth. In […]
Streets Ahead: ChatGPT for Search and Google Local Ranking Guidelines
In this week’s Streets Ahead update, SOCi discusses ChatGPT becoming a mainstream search tool, Google revising local search ranking guidelines and updating Business Profiles with social links. Adobe Study: 77% of Americans Use ChatGPT for Search The News A recent Adobe survey of 800 consumers and 200 marketers reveals that ChatGPT is becoming a mainstream […]
What the Rise of AI Shopping Means for the Future of Marketing Strategy
A shift is underway in the world of digital commerce and media, and its implications go far beyond channel optimization or creative placement. Publishers and marketers alike are beginning to recognize the transformational potential of AI-powered shopping agents, not just as a user interface, but as a new ecosystem altogether. We are no longer just […]
Franchise Marketing Needs a New Playbook for the Post-Promo Era
Okay, we need to talk. Promotional marketing has been the go-to playbook for franchise brands for years. The “20% off” email, the last-minute BOGO social ad, the holiday-themed coupon barrage—we all know the routine. Why? Because it work s… or worked, at least. But here’s the hard truth: short-term wins won’t cut it anymore. Today’s […]
Cookie Loss Didn’t Kill the Web, But AI Overviews Might
The digital advertising industry spent years preparing for the demise of third-party cookies—an event that never fully materialized. But while we were focused on cookies, a much bigger transformation was quietly unfolding: the fundamental shift in how people interact with search engines. AI Overviews. Google’s AI Overviews and AI-driven chatbots are reshaping search behavior in […]
Streets Ahead: Google’s AI Mode and New Full-Width Knowledge Panels
In this week’s Streets Ahead update, SOCi discusses Google CEO, Sundar Pichai’s comments on AI Mode & the future of Google Search as well as the Knowledge Panel /Business Profile redesign. The Future of Google Search – AI Mode The News In a wide-ranging conversation on the Lex Fridman Podcast, Alphabet CEO Sundar Pichai explored […]
Streets Ahead: Microsoft New Agentic Tools, Apple Maps Recommendations
In this week’s Streets Ahead update, SOCi discusses Microsoft unveiling over 50 new AI agentic web tools and Apple Maps adding curated recommendations. Microsoft Adds New AI Agentic Web Tools The News At its Build 2025 conference, Microsoft outlined a sweeping strategy to lead the evolution of the “open agentic web,” unveiling more than 50 […]
Scalable Reviews and Reputation Management for Multi-Location Brands
It’s no secret that customer reviews makes or breaks a brand. Reputation management influences buying decisions, impacts local search rankings, and—let’s be honest—shapes how people feel about doing business with you. For multi-location brands, though, reputation management isn’t just about responding to a few Google reviews. It’s about scaling trust across dozens, hundreds, or even […]
Streets Ahead: Google Acknowledges ChatGPT Threat, New Visibility Boost for Restaurants
In this week’s Streets Ahead update, SOCi discusses Google admitting the competitive threat of ChatGPT and also doubling down on Local with a new “What’s Happening” feature benefiting restaurants Google on the ChatGPT Threat The News An internal Google document, surfaced during the ongoing Department of Justice trial (with a decision expected soon), reveals a major […]
Uncertainty is the Only Thing Certain in AdTech: Take the Power Back
Google has had quite an interesting start to 2025. Just last month, the United States Department of Justice ruling that Google was operating as an advertising monopoly was quickly followed by the announcement that it plans to keep third-party cookies. And all of this comes after Google made significant changes to its search algorithm in […]
Beyond Likes: Win Hearts with Emotional Marketing
I’ve been in the marketing game for a while, and if there’s one thing I’ve learned, it’s that data is king. We track clicks, opens, conversions, and a million other metrics. But what if the most important metric isn’t something you can easily count? What if the result of emotional marketing is a feeling? We’re […]