BOOM: Courting the Racquet Sports Industry With Robyn Duda

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Tennis remains popular, badminton is having a moment says Pinterest, and paddle is, according to the Washington Post, the next big multi-location winner is racquet sports. We met with Robyn Duda, the co-founder of RacquetX, a new festival for both business and consumers that involves ALL racquet sports, to ask her about the trend. Why […]

BOOM: Ramen Graduates From Dorm Room to MULO Brand

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Many of us know ramen as the instant noodles that served as an inexpensive and fast meal when we were students or recently-graduated professionals, with limited budget for restaurants and limited home cooking skills and equipment. Elevated ramen was introduced to the U.S. in 2004 with the opening of the Momofuku Noodle Bar. The brand […]

Pre-gaming: MULO Brands at the Super Bowl

Pre-gaming: MULO Brands at the Super Bowl

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When Super Bowl LVIII kicks off in Las Vegas on February 11th, marketers will be on their couches and in the stands, eager to critique the advertising campaigns (and surrounding digital buzz). Just as CES is the “see and be seen” of technology brands (and the companies that use their products and services), the Super […]

Life Beyond the Storefront: Breakthrough Branding

Life Beyond the Storefront: Breakthrough Branding

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What constitutes a brand these days? Some MULO (multi-location) brands are known for their shopping bags. We often see Ikea bags in use for moving or other heavy lifting. The iconic blue carry-alls are even available on Amazon. The concept of “bag as brand” has been around for a while. Grocery chain Fairway used to […]

Pinstripes Goes Public

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Eatertainment (the combination of dining and entertainment) is ringing the consumer bell these days, as multi-location (MULO) brand Pinstripes became a publicly-traded company under the ticker symbol PNST. The business deal with Banyan Acquisition Corporation (which changed its name to Pinstripes Holdings. will allow Pinstripes to expand to more locations. The brand currently has 14 […]

Is the Digital Agency Dying?

Is the Digital Agency Dying?

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A recent article in the Wall Street Journal quoted Forrester Research as saying that the “digital agency” will face its demise in 2024. As in the direct mail era, talent that specialized in a new medium was in demand, but then mail campaigns were replaced in part by digital marketing and most full-service agencies began […]

Snack Tech: The Ultimate Brand Loyalty App

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Cookies and chips are tech terms. But now digital meets dough (both kinds) as one MULO (multi-location) bakery brand is getting noticed for its loyalty app. Crumbl (a 700-location brand) has been shouted out in food and beverage media as having one of the top 10 apps. It is #6 in the top 10 most […]

Tutoring and Learning Centers

BOOM: Tutoring & Learning Centers

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It’s a (sad) fact. About half of students in 2023 started the school year behind grade level.The pandemic, combined with digital distractions, has had an impact on how kids are performing in school. But MULO (multi-location)  tutoring centers are coming to the rescue. The private tutoring market is expected to grow to $106 billion by […]

The New Grocery Store

The New Grocery Store

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The General Store of the 1800s eventually became the supermarket (when the Astor Market in New York and  Piggly Wiggly in Tennessee opened their doors in the early 1900s. From 1915 to 1975, A&P was the largest grocery store in the U.S. (and the biggest retailer of any kind). Fast-forward to our current omnichannel and […]

The MULO Dozen: December Brands in Review

The MULO Dozen: December Brands in Review

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As MULO (multi-location)  brands prepare for the new year, they make bold moves — from new leadership to hot consumer trends we look at December brands in review. Here’s what we saw this month. Have news for 2024? Please e-mail me. Love’s names two new executives. The C-store “experience” is now officially a trend. (LEADERSHIP) 50 […]

Do You Have One of the Most Stressful Jobs?

Do You Have One of the Most Stressful Jobs?

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You may think that managing marketing, business operations, or technology gives you daily headaches. But there are other more stressful jobs. This new “Top 10” report is one that MULO (multi-location) retailers would probably not want to hear about. According to new data from the U.S. Department of Labor, front-line retail management ranks high as […]

Holiday Blur: Retail Merchandise Accelerates

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As of this writing, the trees, menorahs, and tinsel are still in living rooms and consumers have barely finished recycling their wrapping boxes, washing dishes from their December feasts, and returning from family visits.  The ball in Times Square hasn’t dropped. And yet, retail merchandise for upcoming holidays is already on the shelves at many […]

Ethan Chernofsky of Placer.ai on the Omnichannel Experience

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One word we’ve seen non-stop in the MULO (multi-location) space over the past five years is OMNICHANNEL. Smartphones, the pandemic, and Amazon all accelerated this shopping style. The consumer not only decides which brands they like and what products they need (or want) but also how they want to buy them, pick them up, and […]

10 Things We Saw in the Multi-Location Brand Space in 2023

10 Things We Saw in the Multi-Location Brand Space in 2023

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Of course, we’ll be publishing predictions for 2024 and beyond, but here’s a brief recap of some of the major shifts (and tiptoes in new directions) in the MULO (multi-location) brand space in 2023. The pandemic is over…the virus remains…and some shopping and dining trends have forever changed. We’ll detail some of those evolutions (or […]

BOOM: Dina Mitchell Launches a Gluten-Free MULO Brand

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Dina Mitchell was the brain behind The Tropical Smoothie Café brand in Nevada and Southern California. Starting with only 23 locations, the brand grew to 1,300 and Mitchell’s stores clinched several Franchise of the Year awards and she became the Area Developer of the Year. After fifteen years of growth (including a $22 million year) […]

Digital Advertisers Suit-Up for the Big Game

Digital Advertisers Suit-Up for the Big Game

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Is Super Bowl LVIII in Las Vegas REALLY almost here? Yep. On February 11th, teams (and the digital advertisers that leverage the game) will run onto the field and play to win. As we know, Super Bowl advertising has transformed from the early days of big 60-second TV spots to fully integrated campaigns that are […]

4 Bites of the CosMc’s Launch

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Trade and consumer media was buzzing last week with news of the new brand launched by 68-year-old McDonald’s. This new beverage brand, CosMc’s, (that also serves a limited food menu) declares on its website: “At CosMc’s, you’ll find exactly what you need to take you to your happy place. And you’ll feel rejuvenated by more […]

Retail 2024: What's Hot?

Retail 2024: What’s Hot?

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It’s that time of year. The predictions for the next 365 days have started popping up throughout business and consumer media. But what about retail? We’ve seen some major retailers file for bankruptcy this year. Many of them have been covered in the BOOM & BUST series in Street Fight and we’ll continue to analyze these […]

Nando's Peri-Peri

BOOM: PERi-PERi

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Although burgers and pizza remain mainstays of the multi-location (MULO) ecosystem and the fast food chicken market is estimated at more than $59B, new cuisines and variations are coming to the fast casual world. Nando’s PERi-PERi chicken is now a popular alternative. The first Nando’s PERi-PERi opened its doors in 1987 in Johannesburg, South Africa, […]

Building MULO Grocery Loyalty via Innovative New Approaches

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Consider how YOU shop at your local grocery store (if you visit them yourself versus ordering staples online). Many of us view grocery stores as a commodity. Perhaps we frequent one or two local stores based on proximity, selection, or prices. We get coupons (either in the mail or digitally) and may be swayed to […]