Retailers Use AI to Rebuild the Customer Experience

Retailers are using artificial intelligence to enhance the customer experience and also run their own back-end operations more efficiently.

5 Cashierless Retail Platforms

In a bid to minimize contact between customers and employees, retailers have started investing more heavily in these cashierless retail platforms.

How Will Retail Redefine Itself in the ’20s?

This post is the latest in our “Disrupting Retail” series. It’s our editorial focus for the month of February, and you can see the rest of the series here.  One positive phenomenon of the Covid era has been accelerated digital transformation in traditional sectors. This could be a blessing in disguise, as sectors like retail could […]

5 Digital Transformation Steps for Retailers in 2021

Retailers need to prioritize digital transformation. They should focus on omnichannel acceleration, inventory transparency, and customer communication.

Brick-and-Mortars Pivot to Logistics, Entertainment

Brick-and-mortar retailers are using storefronts as warehouses, logistics hubs, and entertainment venues in the wake of Covid-19 disruption.

After E-Commerce Gains, Retailers Struggle with Return Logistics

$70.5 billion worth of holiday purchases this year are expected to be returned, and 400 million square feet of additional warehouse space could be needed just to process those returns. For retailers already facing a deluge of products coming back into their warehouses, it could already be too late.

Brick-and-Mortar in a Post-Covid World

After months of shopping primarily online, and taking advantage of services like same-day deliveries and curbside pickups, can shoppers be persuaded to come back into physical stores?

Your Flagship Store Should Be Digital in 2021

The customer experience must be the central tenet for all brands in 2021. The retail changes that occurred in 2020 have made e-commerce the highest and most important expression of your brand. A digital-first approach to retail is now required to create frictionless experiences across channels.

Online Customer Service is the New Storefront

The face of retail is fundamentally different today than it was last January. Fewer shoppers entering brick-and-mortar stores and interacting with sales associates in person means retailers have had to rethink how they handle customer service. Retailers are now looking at ways to equip service teams to fill that new void.

Contactless Pay Is the Next Big Pivot in Retail CX

Remember when Amazon launched Prime? The entire retail customer experience (CX) changed overnight — for everyone. The bookseller-turned-everything-seller suddenly offered low prices and fast and free delivery, leading traditional retailers to pivot drastically to keep up with their mega-competitor.  

But sometimes, unexpected CX overhauls are a good thing — especially when competitors have to pivot, too.  

5 Predictions for Mobile in 2021

Emerging mobile commerce data shows retail’s future hinges on our phones. While our industry was well aware of this trend before the pandemic, the acceleration stats are striking.

Discounts Drove Black Friday Foot Traffic

To see how clothing retailers fared, we took a look at foot traffic to the top 10 in the U.S. We did a straight comparison on foot traffic between Black Friday weekend last year and this year (11/28/19 – 12/2/19 and 11/26/20 – 11/30/20). 

Across all 10 retailers, store visits dropped an average of 42%. Who fared best? Who took the biggest hit? We queried our proprietary geofencing marketing database. Here’s what we found.

Six Last-Minute Tips for Holiday Marketers

The holidays are here, and along with them, a holiday shopping season like no other. With the entire retail sector transformed by the Covid-19 pandemic, e-commerce has taken center stage, and digital marketers are working feverishly to find new ways to reach customers and bring former brick-and-mortar shoppers into the digital fold.

Yet we know that there’s still a lot of work to be done, and the holidays aren’t offering much downtime to digital teams. That’s why we hosted a discussion featuring experts sharing eleventh-hour tips and tricks that marketers can use to drive revenue this holiday season.

Retail Embraces Omnichannel for the Holidays

Rather than focusing on one platform or tool, retail brands are embracing everything necessary to engage with customers across multiple touchpoints. That could have a major impact on the way shoppers interact with their favorite brands in the coming weeks, and depending on the results, it could lead to changes in the way retail marketing is handled in 2021.

How Local Retailers Can Reach Mission Shoppers this Holiday Season

The mission shopper is focused on getting in and out of stores as quickly as possible. They spend less time, and less money, in stores, and their mindset is different from the lighthearted holiday shoppers of yesteryear—or even last year.

Understanding this consumer archetype will prove critical to retail success this holiday season.

Will 2020 Be the Year to End Black Friday?

Black Friday this year will probably look a lot like it would’ve been in about a decade; we’ve just accelerated the online shift. 2020 will be the year that Black Friday and Cyber Monday stop being shopping ‘days.’ They’ll be turned completely upside down for years to come as retailers embrace a holiday shopping season of deals, strategized and targeted based on insights from online data. 

Retailers Embrace Mobile As Pandemic Holiday Shopping Ramps Up

While this holiday season will be unlike any other, retailers have reason to be optimistic. Holiday sales are set to rise 1% to 1.5%, with e-commerce growing as much as 35%. Consumers are expected to spend between $1.147 trillion and $1.152 trillion between November and January. Much of that spending will happen with large retail chains that have omni-channel experiences already set up, and that has smaller retailers rushing to put their own mobile strategies in place.

How 5 Retailers Are Using AR for Covid-Compliant Try-Ons

With hygiene and customer safety now a top priority, more retailers are beginning to use AR to simulate the try-on experience. Whether they’re “trying on” items at home or in-store, AR tools are giving retailers a way to assist customers in their buying decisions as they virtually test out thousands of products using their mobile devices.

Here are five examples of how innovative retailers are taking full advantage of AR in the Covid era.

How Brands Can Rise, Retain, and Return Stronger Than Ever this Holiday Season

Prior to Covid-19, traditional demographics still directed many brands’ targeting strategies. However, the pandemic has laid bare just how flawed this method can be. We believe that the best measure of what someone will purchase in the future is looking at what they’ve purchased in the past. This holds true even in an uncertain market and is invaluable for retailers as the holidays approach. 

Here’s Why October Is the Perfect Time to Pressure-Test Holiday Strategies

With consumers still spending – and their evolving shopping preferences and behaviors becoming increasingly clear for Halloween and beyond – October presents a prime opportunity for retailers to pressure-test and refine their holiday 2020 strategies. 

Here are three considerations as we enter one of the most critical quarters in retail’s history.