David Mihm: BrightLocal’s study of reviews is interactive, digestible by the average small business, and useful for agencies and resellers, too. In this column, I provide some of the highlights and pose questions for further research in the reviews space.
Heather Read isn’t just the lead photographer at her eponymous business in Chicago, Illinois, she’s also the head marketer, strategist, editor, and customer service representative. Like so many other small business owners, Read finds it difficult to launch the types of aggressive campaigns she needs to keep her business growing.
The question of whether or when SMBs are going to self-provision online marketing has been a topic of intense debate for at least a decade. Signs now point to the emergence of solutions simple enough to make self-service viable within three to five years. Ultimately, rather than a do-it-yourself vs. do-it-for-me dichotomy, we’re likely to see an increasingly stratified local market that looks a lot like a three-cabin airplane seating chart.
A roundup of today’s big stories in hyperlocal content, commerce, and technology.… Google Shopping Express Test Partners Include Target And Other Local SF Stores (TechCrunch)… Only 29% Of Consumers Regularly Use Mobile Devices To Find Local Businesses (Search Engine Land)… Retailer Enthusiasm for Mobile Payments Tempered by Power Struggles in Industry (Mobile Commerce Daily)…