How Google Is Fixing Its Small Business Problem

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A few years ago, the paradox threatened to undermine the fundamentals of one of Google’s core revenues-generating products, AdWords. In 2011, the churn rate in its search advertising product spiked, leaving managers, including Joe DeMike, now the head of the customer experience lab at Google, scuttling to find a solution…

Bing’s Stefan Weitz Thinks Search Is About to Change Dramatically

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The company’s director of search believes an explosion of passive data will reshape the search business, creating new ways for consumers to find local information and forcing the industry to rethink one of the most successful business models from the Internet-era…

How YP Plans to Move Beyond the Review

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We recently caught up with Darren Clark, chief product officer at YP, to talk about the changes in the local search market and how developments in “big data” could create new ways for consumers to find businesses nearby…

Factual CEO: Machine Learning Could Upend Local Search

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We sat down with Gil Elbaz, the chief executive at Factual who made his name building the technology behind AdSense, to talk about the future of search, what role Yelp may play in it, and why he thinks we machine learning will create a game changing product in the next 18 months…

Yelp Acquires Eat24, Bringing the Battle to GrubHub

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The company announced Tuesday it had acquired Eat24, a food ordering service, for $134 million in both cash and stock. The acquisition positions Yelp on a collision course with GrubHub, the online ordering firm that went public last year after merging with the New York-based Seamless.

Brands Ignoring Local Search Are ‘Kicking Away’ the Opportunity Google Is Giving Them

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Street Fight recently caught up with David Mihm, the director of local search strategy at Moz, to talk about the impact of Google’s latest local search update on multi-location brands, the state of local search’s shift to mobile, and what a rash of new vertical sites means for Google…

Why So Many Local Search Sites Are Adding Business Services

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Strategies around SEO, listings management and SEM have long helped businesses generate clicks, calls and store visits. And while this remains true, search sites have recently begun putting more emphasis on adding tools and services that look to accelerate the purchase process…

CEO Says Yelp Is at ‘Peak Desktop’ — Is It Also Nearing Peak Growth?

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Yelp posted its first-ever annual profit Thursday, but sluggish user growth sent shares of the reviews company tumbling in after-hours trading. As much as Yelp may want to rid itself of its dependency on Google, the search giant has provided a critical platform for it to grow its user base…

How Bad Local Data Leads to Bad Calls — And Frustrated Customers

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In a pay-per-call campaign, quality and accuracy are king. Bad data results in dead-end leads for marketers, and keeps businesses from reaching the true targets of their campaigns. Here are some techniques for optimizing pay-per-call success…

Street Fight Daily: Google Now Opens Up, Yelp Back in Court

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyGoogle Now Becomes “Platform,” Incorporates Third Party Content, Apps (Screenwerk)… Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer (Consumerist)… Two Takeaways About LivingSocial From Amazon’s Yearly Statement (Washington Business Journal)…

Is There Such a Thing as ‘Too Local’ in SEO?

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All things in moderation, including your geo-targeting. There are some instances where every single business should embrace local strategies, but if you go too local, you might miss out on some great clients and projects…

Street Fight Daily: Yahoo’s Local Search Struggles, Facebook Doubles Mobile Revenue

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyHas Yahoo! Just Given Up on Local/Mobile Search? (Screenwerk)… Facebook Doubles Mobile Ad Revenue, but Costs Also Rise (Recode)… Is 2015 the Year of the Regional Super Bowl Ad? (AdWeek)…

Zomato Lays Groundwork for a Stateside Push — With Yelp in the Crosshairs

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Last week, Zomato bought UrbanSpoon in a move that thrust the Indian restaurants-only reviews company into the North American spotlight. We caught up with Deepinder Goyal, the company’s chief executive, to talk about why he thinks food search is shifting to discovery…

YP Now Lets You Target Mobile Ads Based on Desktop Searches

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The company has announced a new partnership with Tapad that will allow marketers to use the company’s desktop search data to targets ads to the the same user on their mobile device. The move should help open the impressions in the firm’s mobile ad network to the billions of dollars spent on retargeting campaigns…

Why Call Tracking Works Across a Variety of Local Marketing Contexts

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Call tracking and analytics can be implemented across any media channel — although online search, directories and context-based marketing are especially important avenues. The key is to include a tracking component to measure and capture post-call, offline information and behavior in order to identify real advertising value…

Optimizing Your Pay-Per-Call Campaign

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Basic pay-per-call campaign optimization strategies run the gamut from scheduling ad play according to hours of operation to selecting the most accurate categories for ads to play in. These optimization strategies help increase both the volume of calls that a business receives and the duration of those calls…

How ZocDoc Grew Its Healthcare Booking Site Into a National Business

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Street Fight recently caught up with Anna Elwood, vice president of operations at ZocDoc to talk about how the company built up its customer service, how it balances people and technology, and how it decides where to go next…

Why Local Marketing Is a Function of Commerce, Not Media

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I’ve come to believe that the initial narrative about digital — the one about eyeballs simply moving online — actually impedes an effective analysis of the local marketing industry. Once we see local marketing as a function of commerce (ad not media) we start to find a more dramatic shift than previously thought.

Street Fight Daily: Zomato Buys Urbanspoon, Ford Opens Dashboard

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyZomato Food Portal Buys Urbanspoon to Expand in U.S. (Businessweek)… With Applink 3.0, Ford Lets You Choose Your Navigation App (GigaOm)… 75% Of Small & Medium-Sized Businesses (SMBs) Say Internet Marketing Is Effective (Street Fight)…

Report: Online and Digital Ads to Reach 25% of Local Media Revenues in 2015

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Total local media revenues are expected to reach $139.3 billion next year, up from $137 billion this year, for a 1.6% growth rate, with digital and online advertising surpassing the one-quarter mark for the first time, according to BIA/Kelsey’s 2015 U.S. Local Media Forecast. “Mobile and social are growing faster than imagined,” said Mark Fratrik, the company’s chief economist…