New Study Shows the Impact of Transparency on Consumer Trust

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It’s time to start proactively addressing consumer privacy concerns. The data shows that people are becoming more concerned about privacy, and all signs point to the continuation of this trend.  

Start with building trust through simple actions like better communication and user experiences. Bake consumer trust initiatives into your corporate strategy by investing in technology, creating formal KPIs, and educating your internal audiences and stakeholders about its importance.

How Local Businesses Can Survive Without a Website

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It is hard to imagine operating a business without a website. However, it can be done. In fact, it is already being done by the over 40% of American small businesses that still don’t own a website of any kind. It should be noted that the lack of a website by some businesses isn’t usually due to choice, but rather due to cost. 

Even so, local businesses that lack the wherewithal to launch and maintain a website need not despair because there are a host of other viable marketing and communication methods at their disposal to bring awareness to their goods and services.

Location Weekly: Unilever and Orbital Insight Deploy Location Tech for Supply Chain Management

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In this episode of Location Weekly, the Location-Based Marketing Association covers Mars/Wrigley getting ready for virtual Halloween trick-or-treating, Unilever and Orbital Insight piloting the use of location tech to monitor their supply chain, Foursquare using location data to increase shopper safety with LinkNYC screens, and CVS rolling out an in-house digital advertising network.

Blocking Third-Party Cookies Will Not Mean the End of Marketing Attribution

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The demise of third-party cookies will not mean the end of digital advertising and the ability to assign proper attribution to individuals engaging in various touchpoints along the buyer journey. Several entities are currently hashing out other methodologies brands can leverage to retrieve audience analytics.

Marketing attribution providers will continue to provide reliable data to enterprise marketers on consumers and their customer journeys through the sales funnel. Attribution providers worth their salt will not only make sure they are compliant with the tightened rules around cookies but also ensure their clients are following the letter of the law.

Ditch the Department Store: How DTC Brands Take Back Control

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We are anticipating monumental online sales volume for brands with the approaching holiday season. To capitalize on this transition to online shopping, DTC (direct-to-consumer) brands must take back control of their sales channels. DTC brands can’t control whether big-box retailers open their storefronts or the number of consumers they allow inside. They also can’t manage the customer experience with the brand, especially given the many variables Covid-19 has thrown at brick-and-mortar retail.

The one thing brands can control is their online sales channel.

Location Weekly: Burger King and Wawa Innovate for Covid Era

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In this episode of Location Weekly, the Location-Based Marketing Association covers Wawa launching drive-through-only convenience stores, Waze launching contactless gas payments at Shell and Exxon Mobil, Burger King printing customer orders on face masks, and Heineken launching its “Star of the Summer” campaign at Tesco UK.

Who’s Afraid of CCPA? Steps Toward Ethical Data Collection

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The marketing and advertising communities are inherently about data collection. They survey and track people’s online behaviors to uncover a deeper understanding of trending sentiments. Through this, the ultimate goal is to help marketers better target the right audiences with messaging that will resonate with them on the platforms they typically frequent. 

While data privacy should be a given considering how central it is to the industries at hand, it’s often still seen as a challenge to overcome. So, where is the problem?

How Covid-19 Is Speeding Up OOH Advertising’s Digital Transformation

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Some OOH media providers have already moved beyond the traditional real estate-based approach in which advertisers focus on a specific region or even choose specific billboard locations. Instead, they are using data and technology to target specific audiences and measure the impact of their campaigns. For the laggards, the pandemic is proving a catalyst for overdue change. Let’s consider why OOH’s audience-based future is closer than ever as well as what is next for the industry’s evolution. 

Earnings Season Teases Retail’s Next Normal

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Earnings results that rolled out from retail giants over the past week further demonstrate what our next normal will look like. Specifically, Walmart and Target both hit record numbers. This is partly a function of Covid-era circumstances, but it is also due to each retailer’s active e-commerce momentum.

The earnings validate consumer acclimation to digitally infused local shopping. What’s more, other retailers and down-market businesses will look to replicate this success. This can all therefore be viewed as a leading indicator for retail’s next normal.

Political Advertisers’ Impact on Brands

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A recent report from eMarketer found that political ad spend will reach $6.89 billion in the 2019/2020 election period. This cycle’s spending is 63.3% higher than spend in the 2015/2016 season, showcasing a significant uptick in competition for brand marketers. That said, political advertisers are becoming savvier, expanding their breadth and scale into additional channels and further encroaching on brands’ digital bread and butter.

Here are a few ways political ad spend will impact brand marketers’ approach and how they can adjust their strategies so they don’t lose momentum in the coming months.

Covid-19 and Retail Survival: The Online-Offline Imperative

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Covid-19 has upended the way consumers buy products. But the pandemic is hardly the only factor accelerating the shift from in-person to online purchasing. This trend has, in fact, intensified over the last decade. With more than 9,000 store closures last year in a strong economy, physical retailers for some time have been trying to figure out how they can thrive (and in some cases survive) in an increasingly digital marketplace.

It’s therefore imperative that retailers (of all sizes) embrace a hybrid business model, where online and offline assets are more integrated. Covid-19 has only made this more apparent.

How Brands Meet Evolving Customer Expectations with Creative Automation

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What customers want from brands is transparency, product information, and available services. Tell audiences about new curbside pickup or what you’re doing to make deliveries safer. Think of how you are removing friction and easing customers’ worry and then speak about it, because not only are they listening, but they’re also paying attention to those who haven’t gotten it right.

Aside from finding the right story angle for customers, many marketing and in-house creative teams are struggling to produce enough new assets and push them quickly out the door, especially as they adjust to remote work. Here are some of the most common challenges brand-side creative teams face during these times and how creative automation can help overcome them.

Location Weekly: DoorDash Opening DashMart Stores

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In this episode of Location Weekly, the Location-Based Marketing Association covers Verizon deploying 2cm precision location tracking, DoorDash opening DashMart stores, and Google launching earthquake detection on Android devices. Rich Ventura of Sony Electronics joins as a guest.

Snapchat’s “Promote Local Place”: The Deeper Dive

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Snapchat’s 200 million users can now use Snap Map to find businesses in addition to finding friends. These two activities can go hand in hand if friends are discovered nearby on the map when users are planning local adventures.

But what matters most for local is that Snap will now let businesses promote themselves in the map interface, adding a key option for local advertising. This will happen on a self-serve basis for both SMBs and multi-location brands.

Fulfilling The Potential: How to Execute A Dynamic Creative Optimization Strategy

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Dynamic creative optimization, or DCO, is a hot topic for many digital advertisers. The opportunity to personalize your creative’s look and message for different segments is appealing. However, it is easy to forget that DCO is a tool, not a strategy. 

To fulfill the potential of DCO, you need a DCO strategy that pulls three levers at the same time.

Emerging Trends Shaping the Future of Parking

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The fluctuating need for car parking spaces is a source of frustration and concern for city officials all over the world. In the US alone, there are said to be between 105 million and two billion spaces – which is potentially more than the number of cars in existence across the globe. While during busy periods, such as the holiday season, these extensive parking lots are likely to be filled, most of the time they sit empty and unused. 

This is wasteful when growing urban areas are constantly in need of more space for housing, schools, and business development. But an array of technologies and technical processes such as automation, the Internet of Things, and self-driving vehicles promise the potential transformation of parking lots and, with them, cityscapes themselves.

App Data, Privacy, and the IDFA Armageddon: Industry Leaders’ Takes

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As an industry, we must embrace the new rules of iOS14 and create a sustainable future for both app developers and advertisers. I believe we can all agree that user consent is important for any app that monetizes through advertising. Also, there are options to provide user-level attribution and necessary data for performance advertising within Apple’s acceptable framework. I’d encourage all publishers to talk to Apple and seek clarification on process and end-user consent along with the use of IDFVs & SKAdNetwork product road map, etc. 

I expect that publishers will aggressively move to optimize their sign-up funnels to maximize consent or live with campaign-only-level metrics and lose end-user targeting. If you’d like to continue to optimize towards ROAS, we encourage you to think of privacy consent as a step in the UA conversion funnel necessary to show targeted ads to consumers.

Location Weekly: Neustar Launches Post-Cookie Measurement with Fabrick

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In this episode of Location Weekly, the Location-Based Marketing Association covers Neustar launching post-cookie measurement with Fabrick, Apple acquiring Mobeewave, United Airlines using a chatbot to ease Covid-19 concerns, and Amazon and Simon Properties endeavoring to transform shopping malls.

Consumers’ Number-One Holiday Shopping Incentive

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Don’t think about the price tag. Think about how you’re going to deliver the merchandise.

That is what is on consumers’ minds as they think about upcoming holiday shopping, according to a survey of 17,000 US consumers by shopping rewards app company Shopkick. Last year, consumers’ number-one incentive was low prices. Amid the Covid-19 pandemic, 54% said their number-one priority is free shipping.

How the E-Commerce Wave Is Helping SMBs Increase Revenue

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For many of the small businesses that have stayed afloat so far, e-commerce has become the new focus. A quarter of brick-and-mortar retail businesses surveyed in June said they’ve already added an e-commerce channel to their operations this year. Retail SMBs either want a piece of the growing pie that is e-commerce sales in 2020, or they’ve realized they won’t survive without an online sales component.

Whatever the motivation, the uptick in e-commerce sales has set the stage for SMBs to start boosting their revenue. And to complement the current market conditions, the rise of no-code tools is making online retail success more accessible than ever to SMBs. These solutions are proving to be the surfboard that helps small businesses successfully ride that e-commerce wave.