What Local Media Can Learn From the Royal Birth
Who is “royalty” in your community? It’s something news organizations big and small should know, because these are the people who make things happen — or not happen — in and around you. They are of the 1% that we speak of in the widening “us versus them” debate in our culture today. Their comings and goings can be real news, but their social activities and personal lives can also be news…
With Digital Video, Newspaper Companies Could Disrupt Local TV
Here’s what I think will happen. The local newspapers that are smart are already getting serious about creating video content. Some of them are beginning to figure out how to get that content to consumers via set-top boxes, and they will be the first to experiment with partnering with companies like Aereo instead of fighting them in court…
How Local Search Looks to the Rest of Us
It seems like many recent conversations, webinars, articles, and studies have pointed to the same conclusion: local search as an industry is insufficiently aware of how its products are actually used by consumers and small businesses. Many of the solutions put forward by consumer-facing local publishers and by business-facing services overestimate our appetite for new products and the amount of time and energy we want to spend using online tools…
Local Media’s Data-Driven Future
New value creation is the purpose of media companies today, whether small or big. I genuinely feel sorry for those who believe there is a future in practicing content creation alone. Last week, I called for a strategic makeover. We need a new strategic plan that positions us as more than “just” a media company and behind which our employees can throw their energy. So here are ten things that I view as tactically supporting such a strategy…
Customization Failure: Why Hyperlocal Hasn’t Scaled (Yet)
Most customization that attempts to deliver hyperlocal, or even just local results, falls short. The problem is that they (and we) don’t have much more or better local content and advertising to output than we did in the days before social media and smartphones. A tool is built to operate on a national scale, but the landscape of finding the local information is messy and chaotic, lacking structured data, or consistent geographic coverage…
Local Media Companies Need to Evolve — And Do It Fast
Local media’s traditional big-man-on-campus chest-thumping doesn’t mean the same thing in digital that it does in the analog world. In fact, it’s downright laughable. So what do we do when we hit the wall, when we regularly miss revenue targets, when long term projections keep slipping more and more? So what do we do when we keep hiring more ad reps, only to discover that our revenue-per-rep begins to fall, when the evidence is undeniable that we’ve hit that wall? Here are five recommendations.
Why SMB Marketing Services Won’t Save Newspapers’ Bottom Line
Most newspapers aren’t building new and innovative tools to provide SMB services. Instead they are white labeling offerings from other providers or are connecting their audiences to an existing service. Over time, SMB tools are going to become a commodity. When someone who is still in high school can offer exactly what you are offering, you’re in trouble. With the high cost structures and overhead that newspapers have, being in a commodity business (where margins get pushed lower and lower) won’t prove lucrative in the end…
Why Hyperlocal Is Naturally Suited for Investigative Reporting
A new study by local media research/consulting firm AR&D and Investigative Reporters and Editors (IRE) reveals that investigative reporting is a big draw for consumers when it comes to media choice. Sixty-two precent said it was reason enough to follow a particular news organization, and it ranked only behind weather (54% preference) in terms of interest — and that interest is growing. Investigative reporting is plain old reporting. Period. And it begins with getting off the lazy and easy commodity news bandwagon and growing a reportorial spine…
When It Comes to Mobile Local Search and SMBs: Mind the Gap
Mobile is inherently local and thus conducive to location-based, high-intent user engagement, all of which appeals to many SMBs. B ut mobile also exacerbates their paradox of choice. That’s why there is a big opportunity for third parties to help SMBs get there. That can be marketing or SEO consultants, but the real opportunity is for the local media organizations with deep roots and existing relationships with SMBs…
Why Cars Could Be the Next Big Platform for Local Search
Amid praise and criticism of the flatter design of Apple’s newest mobile operating system, the company quietly introduced a potentially transformative feature in iOS7: iOS in the Car. Pedestrian-friendly cities like New York and San Francisco may prove a fertile breeding grounds for local discovery apps like Foursquare, but it’s the suburban car-bound consumer that presents the biggest opportunity for local technology companies today, including …
The Good and Bad of Local Discovery on Our Summer Road Trip
Greetings from a summer road trip in the Pacific Northwest. Amid games of twenty questions and alphabet animals, we have faced the typical needs of the traveler: shelter, food, gas, and fun. Naturally, we’ve turned to local search, just like the other 31% of leisure travelers (up from 18% in 2010). I’ve written mainly about local search on the homefront and travel is another kind of use case entirely, one that in many ways has been “solved” by existing services — but has it? In our experience, you often have to be creative to get what you need…
Everybody Is a Media Company, So Now What?
The explosive growth of personal media has disrupted everything it touches. The same inexpensive tools that consumers are now using are also available to any-sized businesses, which has the potential of entirely leveling the playing field in consumer goods and services by driving down the cost of marketing. The neighborhood doughnut shop can just as easily make and distribute media as the Kroger Bakery up the street or, by God, even Walmart. We may chuckle today but just wait…
How Facebook’s Rumored News Product Could Hurt Local Sites
News websites dodged a bullet when Facebook didn’t announce a rumored RSS or news-in-your-news-feed product yesterday. If Facebook actually got serious about these plans, news websites could expect an even larger portion of their site’s traffic to be directed through the social network — and their brands could be endangered…
Authenticity: The Force Behind the Local Snowball Effect
One of the new values that the Web demands is authenticity. For news, it means a commitment to truthfulness by bringing readers or viewers as close as possible to the source of information. In business, it also means being truthful in our behavior, attributions and even our intentions. It’s an underappreciated and underutilized value, and it strikes at the very heart of marketing — especially at the hyperlocal level…
SMBs Have Some Major Advantages Over Brands in Social Marketing
Social media is merely a digital extension of local conversations. We talk about the weather, the 4th of July parade, the upcoming festival, local news, et cetera. SMBs need to always be thinking about how they can join/start these conversations in order to build fans, follow leads, offer discounts, improve their reputation and, most importantly, compete with national brands…
Why Mobile Ads Are ‘A Little Scary’ (And Potentially So Valuable)
Mobile isn’t a mass marketing vehicle; it’s my one-to-one, highly intimate connection with the Web. It’s a personal device, and its connection to me is private (or not), powerful, and controllable entirely by me. It is, in fact, a portable, electronic version of me, and I will not permit interruptions in the name of commerce for long…
Two (Big) Things Preventing Local TV’s Collapse
The concept of network content distribution through local affiliates is being challenged by the Web. Local broadcasters are middlemen in the delivery of network content to the masses, and that was fine in a world absent horizontal connectivity. So it would be easy to assume downstream trouble for local broadcasters. But while there’s quite likely much of that ahead, it won’t totally kill the industry. There are two enormous roadblocks standing in the way.
The Local Search Shadow Economy
We know that there exist a great number of businesses in our local communities that service a variety of needs at their clients’ homes or business locations. Aside from specialized services like Angie’s List and Service Magic, there are few local search outlets that serve potential clients or service providers well in terms of their ability to connect a need with the appropriate provider…
Is Foursquare’s SMB Monetization Here for Real?
The company may discover that SMBs paradoxically prefer the simplicity of flat pricing over relatively complex (albeit more efficient) performance-based ads. The latter requires some degree of ongoing maintenance which challenges non-tech-savvy or time-starved (read: majority) SMBs. This is one reason for famously high churn for SMB self-serve advertising…