Business Messaging Best Practices: A Conversation with Meta

Messaging is one of the core ways customers interact with local brick-and-mortar businesses. Yet this key part of the customer experience often leads to frustration, and automation, which is supposed to boost convenience, sometimes leaves customers feeling underserved.

Facebook Marketing Partner Summit 2019: What’s All the Hype about Messaging?

Facebook led the Summit with this very interesting statistic: “There are now more messaging users than social users globally.” While the semantics of “messaging” vs. “social app” draw a fine distinction, on raw user count alone, WhatsApp and Messenger account for 2.9 billion users, and Facebook alone sits at 2.4 billion.

With these numbers in mind, Facebook’s contention is that conversation should be a larger part of the consumer journey when it comes to advertising, even noting that consumers are increasingly expecting to be as well, creating a virtuous cycle of sorts.

Facebook to Integrate Technical Infrastructure of WhatsApp, Instagram, Messenger

While the move indeed indicates that Facebook’s chief executives are looking to centralize acquired properties that once operated with relative autonomy, the integration also marks a response to growing concerns over user privacy. Under this new technical configuration, all the messaging platforms will be endowed with end-to-end encryption, warding off the possibility that people other than those taking part in conversations will ever read messages sent on the platforms.

Street Fight Daily: Amazon Tests New Delivery Service, Foursquare Revamps Developer Site

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Amazon Tests Its Own Delivery Service to Rival UPS and FedEx… Foursquare Revamps Its Developer Site as API Usage Soars… Will Messenger Lose Out to Snapchat and Instagram Through 2021?…

Facebook Looking for More Consumers to Chat With Businesses on Messenger

At the Collision conference in New Orleans on Tuesday, Facebook’s head of product for Messenger, Stan Chudnovsky, spoke with Recode’s Kurt Wagner about how the company is trying to unite the messaging app’s 1.2 billion users with the 60 million businesses in the Facebook ecosystem.

6 Ways Retailers Are Using Messaging Apps for Marketing

Popular consumer-facing apps like Viber, Kik, and WhatsApp, are pushing hard to become known as more than just messaging services, and one of the ways they’re doing that is by beefing up their social commerce capabilities. Here are six examples of innovative ways that retailers are using them to market to consumers.

Street Fight Daily: Attribution Tech’s Star Is Rising, Mall Operator Enlists Local Startups

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… What Yext’s Snapchat Integration Means for Brick-and-Mortar Biz… Attribution is Becoming More of a Priority for Marketers… Giant Mall Company Enlists 10 Tech Startups to Drive Brick-and-Mortar Business…

Can Facebook Messenger Become an Effective Local Marketing Platform?

The pieces are in place for Messenger to become a major new marketing platform. Indeed, the various (mostly mobile) use cases range from customer service to e-commerce. So far, none of my experiences has been great. But there’s huge potential over time.

Automating Local Commerce: Rise of the Chatbots

Bots could displace apps just as apps displaced search. “Search started with consumers typing into a box,” Pingup’s Ron Braunfeld said recently. “[AI] is all about knowing where you are, time of day, what’s in your refrigerator; and giving you the right information without having to search.”