Inform Your Multichannel Customer Experience Strategy

Business Messaging Best Practices: A Conversation with Meta

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Messaging is one of the core ways customers interact with local brick-and-mortar businesses. Yet this key part of the customer experience often leads to frustration, and automation, which is supposed to boost convenience, sometimes leaves customers feeling underserved.

SOCi Acquires Brandify, Melding Location Marketing Strengths

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Brandify has been acquired by SOCi, a fast-growing market leader in location and social media management for enterprise brands. Brandify and SOCi will combine their technologies and expertise under the SOCi name to serve more than 700 major national and international brands, accounting for over 3 million total store and office locations worldwide. The acquisition includes Street Fight, which will continue to operate as an editorially independent media outlet.

How L’Oréal and Other Innovative Brands Are Reinventing the Store Locator

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It’s true that most consumer searches originate with Google and other search engines and that consumers often find the information they need in third-party properties like Google Maps, Yelp, and TripAdvisor without the need to turn to the business website. But these sites and apps have limitations, only making certain fields and features available and generally presenting a uniform, abbreviated view of businesses.

Store locators, along with their companion properties, local store landing pages, offer a far greater degree of freedom for introducing features that differentiate a brand from the competition.