Case Study: Restaurant Chain Builds Loyalty With Check-In Discounts
Scott Wise is the president and CEO of A Pots & Pans Production, a management company that runs seven restaurants in Indiana. He says businesses need to approach online media like they would a cocktail party, and that it’s better to take notes and learn from what other people are saying than to “go in screaming, drinking, and trying to enter everyone’s conversation.”
Case Study: N.Y. Bookstore Finds Value in Hyperlocal Ads
As the owner of Present Tense, an independent bookstore in Batavia, N.Y., Erica Caldwell maintains close ties to her local community. She uses online and offline advertising to strengthen these bonds, running advertisements concurrently on hyperlocal news websites like The Batavian as well as her community newspaper.
Case Study: Pilates Studio’s Successful LivingSocial Campaign
Carla Vercoe is the owner of Studio BE, a popular Pilates studio in Fairfax, Va. Although running a deal with LivingSocial may have cost her money up front, she says it was worth it to be able to instantly connect with her target clientele...
Austin Bakeshop’s Groupons Reward Existing Customers, Entice Newbies
When newspaper and magazine ads failed to deliver the customers she’d hoped for, Olivia O’Neal turned to the web. As the co-owner of Sugar Mama’s Bakeshop, O’Neal has used group coupons and positive online reviews on sites like Yelp to help turn her from-scratch bakery into a dessert destination for foodies in Austin.
Atlanta Chef Reaches Diners on as Many Platforms as Possible
When he’s not in the kitchen at one of Atlanta’s top steakhouses, McKendrick’s Steakhouse executive chef Thomas Minchella is busy managing his restaurant’s Facebook, Twitter, and Foursquare accounts, along with his personal social media accounts and a company blog. He aims to keep his messages authentic and can’t stand it when celebrity chefs hire outside companies to do their tweeting for them…
Salon Owner Courts a Niche Market of Eco-Friendly Customers
Aurora Marks isn’t a fan of mass-market coupon sites. As the co-owner of Salon Botanique Eco-Chic, an organic hair salon and spa in Morristown, New Jersey, she says she focuses on reaching customers who care more about getting the best quality hair and skin products than about getting a bargain basement price.
Phoenix Restaurateur Prefers Social Media Over Coupons
Chef Justin Beckett is one the proprietors behind Beckett’s Table, a go-to restaurant for foodies in Phoenix, Arizona. Since the restaurant opened last year, Beckett has developed a community on Twitter and encouraged check-ins on Foursquare by seeking out diners and introducing himself personally...
A Chicago Retailer is Skeptical of Services Like Groupon
Shelley Young is the chef and founder behind The Chopping Block, a recreational cooking school and retail store in Chicago. Since opening her doors in 1997, Young has seen a dramatic change in the advertising landscape. Whereas she once employed a publicist, she now manages multiple social media accounts in-house and offers check-in specials on Foursquare. She remains skeptical about the long-term viability of daily discount sites.
Boulder’s Om Time Yoga: ‘Inspiring Content’ Works
For Shannon Paige Schneider, marketing locally to customers of Om Time Yoga, the popular yoga studio she founded in Boulder, Colorado, is about connecting. Schneider has found that her clients respond more to inspiring online content – which she posts daily on Facebook and Twitter – than daily deals and web-based promotions. Schneider recently responded by email to questions from Street Fight for its series of conversations with local retailers.…
Roger Smith Hotel: Social Media Beats Location-Based, for Now
If you’ve been to the Roger Smith Hotel in Manhattan, you know it’s hip. And it’s the same online. The “Twitter hotel,” as it’s known, has developed a cult following online thanks to social media maven Adam Wallace, director of digital marketing. Wallace recently spoke to Street Fight for its series of conversations with local businesses.…