BrightLocal Survey Finds Businesses Still Offering Incentives for Reviews

BrightLocal Survey Finds Businesses Still Offering Incentives for Reviews

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Nearly half of consumers have been offered incentives in exchange for leaving a business review, despite widespread efforts throughout the online review industry to cut down on the practice. According to BrightLocal’s Local Consumer Review Survey, the practice of offering discounts or cash in exchange for reviews is on the rise.

What the Rise of Generative AI Means for Marketers

What the Rise of Generative AI Means for Marketers

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While these are still early days for OpenAI’s ChatGPT and Google’s Bard, marketers have begun to pounce. From creative production and versioning to content generation and customer service, marketers are finding innovative ways to use AI chatbots to generate more reliable results for their clients.

Google's AI Chops and Local Search

Google’s AI Chops and Local Search

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ChatGPT celebrants have lauded it as a Google killer or questioned why Google wasn’t first to the generative AI phenomenon. But there’s a problem with that narrative: Google has been all over AI for years.

6 AI-Based Voice Ordering Systems for Restaurants

6 AI-Based Voice Ordering Systems for Restaurants

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A growing number of restaurant chains are deploying AI ordering systems to streamline phone orders and digitize their off-premise business. 

As GoodRx Stumbles on Privacy, Competitors Pounce

As GoodRx Stumbles on Privacy, Competitors Pounce

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Seven years after the European Union got the ball rolling on consumer privacy by adopting the General Data Protection Regulation (GDPR), the U.S. Federal Trade Commission announced its first-ever financial penalty for inappropriate data sharing practices by GoodRx.

How Marketers Can Use AI Right Now

How Marketers Can Use AI Right Now

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AI is generating more than ample marketing buzz, but it can be hard for marketers to separate real opportunities from the hype. Street Fight checked in with AI expert Ted Loofbourrow, CEO of ViralGains, to learn about how marketers can use AI right now.

What Amazon's Move into Clean Room Services Means for the Space

What Amazon’s Move into Clean Room Services Means for the Space

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Amazon recently announced it would sell clean rooms as a service, giving the privacy-safe data collaboration space a major new competitor. Street Fight checked in with Bob Walczak, CEO of MadTech Advisors, to get his take on what Amazon’s move means for the clean room space and the marketers and publishers who depend on it. 

4 Ways to Use ChatGPT for Local Marketing

4 Ways to Use ChatGPT for Local Marketing

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Digital agencies are embracing OpenAI’s ChatGPT, and so are local marketers. With its automation capabilities and natural language processing skills, ChatGPT has the potential to level the playing field for small and mid-size businesses as well as regional chains without agency support. 

Yelp Provides Peek into Local Commerce Misinformation and Other Bad Practices

Yelp Provides Peek into Local Commerce Misinformation and Other Bad Practices

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Everyone tuned into local commerce knows that fraudulent local reviews are a problem. But how big is the problem, and what can marketers and platforms do to diminish it?

Study: Consumers Skittish on Spending in 2023

Study: Consumers Skittish on Spending in 2023

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Strong labor markets and a growth in wages have helped consumers maintain spending on discretionary items until now, but a new study released by the National Retail Federation and Affinity Solutions paints a less optimistic picture of the year ahead.

Catalina Collaborates on In-Store Promotions with Kroger’s 84.51° Labs

Catalina Collaborates on In-Store Promotions with Kroger’s 84.51° Labs

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The shopper intelligence firm Catalina and Kroger’s retail data and analytics unit, 84.51°, are collaborating on a solution that will deliver Kroger’s digital promotional offers to customers who shop exclusively in-store.

Agencies Are Embracing ChatGPT. Is That a Mistake?

Agencies Are Embracing ChatGPT. Is That a Mistake?

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In SEO expert Andrew Shotland’s view, most agencies aren’t saving as much time using AI to develop creative content as they might think. Tools like ChatGPT are fast, but they aren’t particularly accurate. That’s a major problem, especially for agencies trying to create hundreds or thousands of local pages for national brand clients.

How Brands Can Use Apple Business Connect to Reach Local Customers

How Brands Can Use Apple Business Connect to Reach Local Customers

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With access to Apple Maps Insights, multi-location brands should have a much better sense of which locations are performing well, which ones need attention, and how performance is trending over time.

Super Bowl LVII Ad Landscape Shaped By Economic Uncertainty

Super Bowl LVII Ad Landscape Shaped By Economic Uncertainty

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With so much economic uncertainty in 2023 — including mounting layoffs at tech giants like Microsoft and Google — Sol Marketing CEO Deb Gabor believes advertisers may choose to focus on promoting small-ticket items during this year’s game, like snack foods and beverages, while brands selling big-ticket items are largely out. 

Why It Matters that Home Depot Reportedly Gave Meta Shopper Data Without Consent

Why It Matters that Home Depot Reportedly Gave Meta Shopper Data Without Consent

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The Home Depot-Meta incident imparts a broader lesson about the limitations of basing a data privacy strategy on the collection of first- or zero-party data.

Is Sustainability the Latest Retail Marketing Fad?

Is Sustainability the Latest Retail Marketing Fad?

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While countries like France are laying down the law regarding sustainability in fashion, retailers across the U.S. are preparing to capitalize on consumer interest in eco-friendliness as a marketing tactic.

Why the US Government's Google Lawsuit Matters

Why the US Government’s Google Lawsuit Matters

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For marketers, the big question here is whether Google’s tools are more useful or harmful — are the convenience and scalable audiences they enable worth the cut Google takes out of the digital ad market, raising prices? This is among the questions Google will have to answer.

With AI for Shelf Checking, Google Gives Retailers What They Want

With AI for Shelf Checking, Google Gives Retailers What They Want

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Google’s announcement that it would be enhancing Google Cloud for Retailers with shelf checking got people talking at the National Retail Federation’s conference in New York earlier this month, but the push to turn physical stores into digital assets has been underway for years.

How Brands Are Using Interactivity to Shorten the Purchase Cycle

How Brands Are Using Interactivity to Shorten the Purchase Cycle

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With brands expected to pull back on media spending during the first half of the year, media buyers are looking at stretching their ad budgets to activate in more meaningful ways. 

Why and How Retailers Are Dropping Very Generous Return Policies

Why and How Retailers Are Dropping Very Generous Return Policies

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COVID ushered in a period of free and limitless returns as retailers scrambled to keep shoppers at a time when stores were closed. But the worst days of COVID are in the rearview mirror, and the 2023 macroeconomic environment provides no succor for overly generous policies.