Boutique Health & Wellness: The Birth and Expansion of Stretch Zone

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As the population ages and becomes more health-conscious, a new retail category is emerging — specialty storefront wellness. We’ll cover other multi-location brands in high-growth industries and category creators in the months ahead. Wellness is a $450B category and is rapidly accelerating. Multi-location retailers are picking up on that and launching products and brands that […]

Fire Sale: How Multi-Location Businesses Should Handle Downturns and Fails

Fire Sale: How Multi-Location Businesses Should Handle Downturns and Fails

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This year alone, more than 2,000 retail locations have closed. The major casualties include Party City, Jenny Craig, and Bed Bath & Beyond. Some multi-location restaurants are also slimming down, shuttering locations in markets that aren’t performing well. That doesn’t necessarily mean the beginning of the end for the brands. They may simply reduce expenses to […]

What's New at the Drive-Thru?

What’s New at the Drive-Thru?

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We spend the equivalent of 4.3 years of our lives in our cars. Multi-location restaurants and retailers have known this for quite some time and introduced the drive-thru decades ago. Although the exact date of the first-ever drive-up window is fiercely debated, sources indicate that banks introduced the concept in the early 1920s. The drive-thru […]

BOOM: Multi-location Target from 1902 to the Future

BOOM: Multi-location Target from 1902 to the Future

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We have no shortage of companies that go BUST. Just in the past few days, we covered the demise of Bed Bath & Beyond and Jenny Craig. The failure of multi-location brands cannot be attributed just to digital options, consumer trend shifts, and bad hires or financial bets. More complex factors seem to go into […]

Sleep on This! Mattress Firm sells for $4B

Sleep on This! Mattress Firm sells for $4B

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In a cash ($2.7B)  and stock ($1.3B) transaction, Tempur Sealy International, Inc. just bought Mattress Firm, the largest multi-location retailer in the U.S. Despite massive changes in the sleep category, Mattress Firm still operates 2,300 brick-and-mortar locations in the U.S. According to a press statement, “[The acquisition will result in] 3,000 retail stores, 30 e-commerce […]

Brick & Mortar vs Flesh & Blood: An Interview with Ryan Serhant

Brick & Mortar vs Flesh & Blood: An Interview with Ryan Serhant

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Even if you’ve never seen “Million Dollar Listing,” you should know who Ryan Serhant is, especially if you’re involved with a multi-location brand. Serhant is the high-energy and visionary media personality successfully breaking almost every real estate marketing and sales rule. Serhant launched his brokerage company (called SERHANT, of course) in 2020. The company now […]

BUST: Walk-In Weight Loss Jenny Craig Trims Down (and Disappears?)

BUST: Walk-In Weight Loss Jenny Craig Trims Down (and Disappears?)

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Jenny Craig once had more than 600 locations and nearly $500M in revenue. But, like many industries, digital communications have been part of its downfall. The company announced this week that, after 40 years,  they are shuttering all their locations. What are the factors that precipitated the massive change? New solutions for weight loss are […]

The Very Public Demise of Bed Bath & Beyond

BUST: The Very Public Demise of Bed Bath & Beyond

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Who will remember the brand Bed Bath & Beyond in a few years, and what will they say? Only time will tell, but in the interim, the retail media has had no fodder shortage over the past few weeks, dissecting how and why this iconic multi-location brand declined and ultimately declared bankruptcy. Monday morning quarterbacks […]

Where's the Beef? Multi-Location Steakhouses Moove Forward Ruth Chris

Where’s the Beef? Multi-Location Steakhouses Moove Forward

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Despite the popularity of plant-based meat alternatives, the steakhouse category is far from dead. This week, Olive Garden owner Darden dropped a sizzling $715M to buy the Ruth’s Chris Steakhouse chain, comprising 150 locations and generating $505M last year. It joins multi-location steakhouses Eddie V’s (29 locations) and the Capital Grill (65 locations) in Darden’s […]

Lauren Niehaus Shares 7 Things Retailers Can Learn from the Cannabis Industry

Direct Mail is Having a Moment. Incorporate it Into Your Mix

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Snail mail never really died. It just went back into its shell during the digital advertising boom. During the pandemic, letter-writing and sending cards became popular. Beyond that, however, multi-location brands are seeing that the good old-fashioned postcard or direct mail may have value. In fact, 58% of marketers have more marketing budget allocated to […]

Pop-up shop brands

Pop Goes the Pop-Up Shop — For Big Brands and Mom & Pops

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The Pop-up shop has long been part of the retail and restaurant landscape. They are temporary locations. Multi-location brands may take their products into small footprints or new configurations and venues and small brands may start with a limited-run concept and then expand it. 5 Pop-Up Models Some are seasonal. For example, Bryant Park in […]

Boom & Bust: Learnings from Multi-location Brands

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What do Brooks Brothers, White Castle, and 7-Eleven have in common? They are among the multi-location retailers, restaurants, and convenience stores founded 50+ years ago and are still operating today. Restructuring, downsizing, and a move to omnichannel sales are inevitable. When you read about brands that have survived and even thrived over the decades, many […]

Lauren Niehaus Shares 7 Things Retailers Can Learn from the Cannabis Industry

Lauren Niehaus Shares 7 Things Retailers Can Learn from the Cannabis Industry

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On 4/20, now considered the “national holiday” for cannabis retailers and consumers, I spoke with Lauren Niehaus, Executive Director of Government Relations at Trulieve.Trulieve has the largest retail footprint of cannabis dispensaries today, spanning 185 locations across 10 states — and growing.  Growing is an aspect of what Trulieve currently does. Cultivation is part of […]

3 Ways AI Will Disrupt QSRs

3 Ways AI Will Disrupt QSRs: Perspectives from Susan Sly

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Susan Sly, Co-Founder and Co-CEO of Radius AI (RAI), grew up in the restaurant business in Canada. That’s one of many reasons she has taken a humanistic approach to artificial intelligence, robotics, and technology, believing that if AI is properly executed it can empower retail, QSR, C-store, and other multi-location employees to become confident and […]

Hire Purpose: Five Creative Ways to Help Solve the Staff Shortage

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Restaurants have nearly 2 million unfilled jobs, and retailers are down about 5.5 million workers. If you work in these industries, you probably know the many reasons behind the staff shortage. The after-effects of the pandemic, demographic shifts, and the pressures of competitive salaries in other industries have created a huge challenge for hiring managers […]

Mother's Day spend

Mother’s Day: A $32B Holiday and How to Prepare

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Mother’s Day falls on May 14th this year, and shoppers will spend upwards of $30B on flowers, gifts, cards, and meals. Spending has been increasing on this holiday, and retailers and restaurants can still take steps now and afterward to optimize the shopper experience and boost sales volume. Both in-store and online, multi-location brands must […]

multi-location food brands

Celebrities Who Help Turn Multi-Location Food Brands Into Stars

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Celebrities, including actors and athletes, have long invested in businesses that will help guarantee them a nest egg after their fame has waned. Many now even have their own investment firms. Some, like Mark Wahlberg and Michael Jordan, developed branded concepts, while others invested in multi-location brand franchises. Among the multi-location food brands with celebrity investors […]

C-store of future retail

The C-Store of the Future: Beyond Gas & Gum

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Although the industry has consolidated in recent years, close to 150K convenience stores (C-store) exist in the U.S. We may take them for granted, but they are a staple of modern life. The C-store is a solution whether we need pain relief, diapers at 2 AM, or a much-needed rest stop and re-fuel (physically or […]

tommy bahama Growth Through Diversification

What’s Next for Tommy Bahama? A Study in Growth Through Diversification

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The lines between retail and dining have been steadily blurring over the years as more brands build memorable experiences, enabling consumers to eat where they shop and play where they eat. A natural growth progression for many multi-location brands is to play in the hospitality space, and that’s exactly what Tommy Bahama is doing this […]

Chris Walton Retail Space

“Omnitalking” with Chris Walton About Trends in the Retail Space

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For about twelve years, Chris Walton held various management positions at Target. His last position was VP of “Store of the Future,” when he worked with his Co-CEO of Omnitalk, Anne Mezzenga. They started the Omnitalk venture in 2017, combining their 40+ years of retail experience to focus on game-changing trends in the retail space, focusing […]