6 Mobile Pre-Ordering Tools for Restaurants


Reservation apps have made it easier for customers to book tables at restaurants, and mobile ordering apps have shaved seconds off the time it takes to process transactions, but one of the biggest pain points in dining — the time customers spend waiting for food to be cooked and brought to their tables — hadn’t been addressed until recently.

Using mobile technology, vendors are now helping diners recapture the time they spend waiting for the food they’ve paid for to be brought to their tables, while also improving operational efficiencies for partner restaurants. Here are six examples of apps that use mobile pre-ordering functionality to ensure piping hot dishes are ready-to-go immediately when customers arrive.

1. Allset: Cut down on wait times during breakfast and lunch.
Allset’s goal is to decrease the time people spend waiting around at restaurants. The mobile app offers tools for reserving tables and pre-ordering food. Consumers can select a restaurant, then scroll through a picture menu on the mobile app and decide what they’d like to order. With a few clicks, the consumer can then book a table, place the order, and pay for the meal (including tax and tip). Consumers identify themselves by name when they arrive, and food is brought over immediately. Right now, Allset is focused primarily on improving the lunchtime rush, however dinnertime service will be available in the future. Allset charges consumers $1 for every order placed through the app.

2. Settle: Pre-order to skip service delays.
Settle is a pre-ordering app that encourages consumers to order food when they’re in the office, at home, or on their way to participating restaurants. The app is all about eliminating the wait time involved in dining out. The company combines reservations, ordering, and payments features into one mobile app. It offers users the ability to browse menus, reserve tables, and place food and drink orders in just a few clicks. Settle can be used for both dine-in and take-out orders. Settle takes 10% from each bill paid through its platform.

3. RushOrder: Optimized ordering with real-time progress updates.
Consumers who use RushOrder never have to ask “What’s taking so long?” The mobile ordering app enables users to place orders for dine-in, take-out, and delivery, and get updates on the progress in real-time. RushOrder users can browse the app’s photo-driven menus and place orders before arriving at a restaurant in-person. They can also pay through the mobile app. Upon arrival, the customer’s meal should already be cooked and ready to eat. (A “RapidOrder” feature also allows users to quickly re-order their favorite dishes.) RushOrder is free to use, however some restaurants set higher prices for customers who place orders through the app.

4. Downtown: Use hyperlocal services to skip the line.
Downtown calls itself a “personal waiter.” The mobile app enables users to skip the line at busy restaurants by ordering and paying for their dishes through their smartphones. Aiming to solve the pain points associated with local shopping, Downtown has built a “commerce experience” that relies on iBeacons for both order placement and payment processing. iBeacon lets the restaurant know when the customer has arrived. Orders that are placed via Downtown are received on the merchant’s iPad or existing POS. Downtown says its tools increase re-orders and result in higher average ticket amounts.

5. Preo: Bypass lines and servers with mobile ordering tools.
Everyone has experienced the frustration of trying to get a server’s attention at a busy restaurant or bar. Preo has developed its own solution to this problem, providing users of its mobile app with tools for bypassing waiters and placing orders on their smartphones instead. Preo users can browse menus, place orders, and pay for those orders (including tips) on their mobile devices. Automatic notifications keep users updated on the progress of their orders, as well. Preo differentiates itself from competitors in the market by focusing not just on restaurants and bars, but also on stadiums, arenas, and concert venues.

6. Skip: Pre-order for faster service.
Available in Australia, Skip helps people order ahead with their smartphones at local coffee shops. Users can search for venues open nearby, click on the items they’d like to order, customize their orders (for example, asking for extra milk), pay with a credit or debit card, and then select what time they’d like to schedule a pickup. When the time arrives, the customer can skip the line and grab his or her order. Skip offers loyalty card integrations. The online dashboard for vendors includes operational features like past order histories, stock level controls, and daily purchase summaries. Business pricing varies from free to $13.20 per week, plus 2.475% of revenue earned through Skip, depending on the number of orders placed.

Know of other mobile pre-ordering tools? Leave a description in the comments.

Stephanie Miles is a senior editor at Street Fight.

  1. Noor
    July 14, 2015

    Here’s another innovative pre-ordering app for restaurants: Wait List Ordering

    Wait List Ordering is a wait list and guest management solution that includes a mobile pre-ordering feature guaranteed to help restaurants monetize their wait lists. This patented feature allows guests to order their
    food while waiting for their table, and then to receive their food quickly upon being seated. In addition to boosting a the restaurant’s sales and streamlining the wait list management process, the platform also increases overall guest satisfaction.

    You can find out more at http://www.waitlistordering.com or visit the Clover App Market at bit.ly/1gmvrkG to download the app with easy single-click installation, which gathers merchant info and menu data for a seamless and quick installation.

  2. Restaurateur
    July 14, 2015

    The best complete food & beverage mobile ordering solution is anyGuest.com. The app is a revolutionary mobile, cross-platform, self-ordering platform for restaurants, bars, hotels, resorts, country clubs, stadiums, theme parks, casinos, etc.

    The unique platform empowers guests and enables on-site dining, take-out and even delivery orders. It also includes key data analytics on customers and offers unique loyalty features. Plus, the app is totally branded to each restaurant and is web-based, so it can work on any smart device or tablet.

    Instead of taking a percentage of sales, anyGuest.com is a flat licensing model ($149/month) and integrates with numerous POS systems for an additional fee in order to offer guests multiple forms of payment. Alternatively, the orders can be pushed to a tablet or an Epson cloud-based printer.

    For more info please go to http://www.anyguest.com!

  3. Harish Khandelwal
    November 15, 2016

    Hi, I appreciate you and hopping for some more informative post. I am very happy to read this .This is the kind of manual that needs to be given and not the random miss information that’s at the other blogs. Appreciate your sharing this best posting.and many information for Go to the link down below for direct access.tinyOwl Coupons

  4. January 13, 2017

    These days everyone has a mobile phone, which means that using applications is becoming more and more popular. The best thing is that there are plenty of great Yumist Coupons that you can enjoy to save yourself some more money. However, make sure that you download the application, which serves Gurgaon, Noida and South Delhi, so that you can get food delivered to you.

    You don’t have to spend extra time cooking food after a long day when you can get it delivered to your
    house and save money at the same time.

  5. May 23, 2017

    We can say the Mobile era has started, as mobile is much commons and the digital India initiative has given push to the same. And something which has increased after the excessive use of mobile is Online recharge and Food Ordering.

  6. December 11, 2017

    Some good apps in the list, 3 of them we didn’t know so far. We also strongly believe Ask Emma deserves a spot in the list above. It’s all about food&beverage food ordering on your mobile, using Facebook Messenger. Interested persons can check it out at https://askemma.eu

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