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Why Apple Maps Is Partnering With Local Search Companies

1 Comment 26 November 2014 by

Last week, after I uncovered that Apple Maps had cut deals with at least ten new companies (including Yext, Location3, Yodle, et cetera) to provide business listings data, I got a few emails asking what the big deal was. Here’s what I see is going on...

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A ‘Radical Transformation’ Is Brewing in SMB Phones

No Comments 24 November 2014 by

For local businesses that rely on the phone for inbound leads (which is nearly all of them), the functionality of copper lines pales in comparison to what call-tracking-enabled lines have done for years. Unfortunately for business owners, the VoIP packages being sold to them also fall far short of the level of functionality that call tracking provides...

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How Small Business Software Could Produce The Next Hundred Billion Dollar Company

No Comments 19 November 2014 by

A resurgent business software sector has started to use cloud computing to bring cheaper, simpler accounting, point-of-sale and even marketing software to brick-and-mortar businesses. With their advances, the era of entrepreneurship has come to the real world...

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Why Brand Names Matter Less and Less on Main Street

No Comments 18 November 2014 by

The “brand era” that gave rise to some of the tentpoles of the American economy may soon come to an end. The web, now reachable wherever and whenever through smartphones, can help consumers answer many of the questions that brand once answered...

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Did Apple Just Transform Pay-Per-Call (Without Anyone Noticing)?

4 Comments 18 November 2014 by

OSX Yosemite's "Continuity" feature has received surprisingly little media attention in general and zero coverage for its implications for call monetization. But it could be a glimpse into the sector's future.

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The Democratization of Local Commerce and the Future of Physical Exchange

5 Comments 17 November 2014 by

While the analyst community obsesses over the share of spending that physical stores are losing to ecommerce, they overlook the vast transformation in the stores themselves. There’s a deeper shift underway in the way we sell and consume products locally that could have a substantially larger impact on the wider economy...

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Can Traditional Retailers Nail Digital Before Amazon Figures Out Brick-and-Mortar?

No Comments 14 November 2014 by

It was never a question of if, but when. Anyone tracking the retail industry knew the day would come for Amazon to open… ahem… a brick-and-mortar storefront. Now Amazon’s familiar slanted smile logo will hang from a shingle in Manhattan right down the street from Macy’s flagship Herald Square store, just in time for the [...]

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Apple Pay Doesn’t Have to Kill the Wallet to Be Worth SMBs’ Adoption

3 Comments 14 November 2014 by

More and more, software is influencing the way consumers evaluate the places where the shop in the real-world. As the small business technology ecosystem grows, it is crucial for small businesses to break down any potential barriers surrounding purchase, especially when consumers are offered numerous alternatives including national chains and ecommerce giants.

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hands typing

5 Tips for the Aspiring Hyperlocal Publisher

No Comments 11 November 2014 by

Although the business — and consumption — of journalism continues to evolve, its health certainly seems much more robust than it was five years ago. This is particularly true at a hyperlocal level. Yet at the same time some constants remain. In particular, issues around funding — and sustainability — continue to remain one of the sector's biggest challenges...

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Why Mobile Marketing Isn’t a Fit for Every SMB

1 Comment 04 November 2014 by

Small businesses are being bombarded by marketing programs that promise to deliver calls, customers, and sales right from a prospect’s cell phone. But the facts on the ground indicate that mobile marketing is, at best, a mixed bag so far for most small businesses...

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