Local Merchants | Street Fight - Part 2

Tag archive for "local merchants"

Case Studies

Case Study: Tennessee Cafe Fends Off Daily Pitches From Hyperlocal Marketers

No Comments 24 December 2013 by

“You can buy ads and you can post things on Facebook all day long, but unless somebody actually understands your passion and understands what you’re trying to do for the community, they’re not going to tell their friends,” says Reveille Joe Coffee's Matthew O'Dell.

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Case Studies

Case Study: Udi’s Pushes Targeted Messages Using Hyperlocal App

No Comments 30 October 2013 by

Getting customers to participate in Udi’s Food’s paper-based loyalty program was never a challenge for Angie Hoagland, director of brand development for the Colorado-based company. But as the years went by, it was the lack of data that Hoagland was able to collect from the punch card program that led her to start looking for mobile alternatives...

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Case Studies

Case Study: Natural Food Chain Sees Steady Growth In Mobile Coupon Redemptions

No Comments 16 October 2013 by

One-in-five consumers has downloaded a supermarket app, and the majority of those consumers use their mobile apps at least twice a month. In an effort to get in on the trend, PCC Natural Markets, a health food co-op with nine locations in Washington, partnered with Chinook Book earlier this year on a mobile coupon app. “Print coupons are still very popular — we get a ton of them that come through our registers — but it’s inevitable that digital coupons will become more prominent,” says Tom Monahan, marketing manager at PCC.

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Case Studies

Case Study: Boosting Customer Retention With a Card-Based Program

1 Comment 06 September 2013 by

Local merchants need to keep their customer base in mind when deciding which hyperlocal loyalty platform to use. After experimenting with a mobile-only loyalty platform, Alex Su, the owner of Tpumps Tea Shop in San Mateo, Calif.,was surprised to learn that his customers weren’t as interested in earning rewards through their smartphones as he had previously thought. A different kind of loyalty program from FiveStars provided an alternative...

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Case Studies

Case Study: Supermarket Chain Increases Basket Size With Card-Linked Coupons

2 Comments 15 August 2013 by

At Lunds & Byerly’s, a chain of 22 upscale grocery stores in the Twin Cities region, marketing manager Dan O’Rourke faced certain operational limitations that made it difficult for his company to expand into the digital arena. To overcome these challenges, O’Rourke looked into vendors that offered card-linked coupons...

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Case Studies

Case Study: Using a Card-Linked Loyalty Program to Gain Customer Insights

No Comments 01 August 2013 by

In an effort to separate her upscale resale boutique from competitors in the area, Karma Couture business manager Sarah Kirinsky has started working with vendors like Swipely, PunchTab, Constant Contact, and Perfect Audience. She uses the platforms to reward loyalty, host online giveaways, and retarget existing customers with email newsletters and exclusive offers...

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Case Studies

Case Study: Loyalty Program, Targeted Emails Lead to Daily Sales Spikes

No Comments 25 July 2013 by

At Gelato Fiasco in Portland, Maine, director of marketing and public affairs Bobby Guerette says his team initially developed the company’s digital loyalty program — dubbed the Red Spoon Society — as a way to promote individual Gelato Fiasco locations. What they later discovered was that the card-less program could be useful in promoting the wholesale side of Gelato Fiasco’s business, as well...

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7 Strategies for Maximizing the Success of SMB Social Media Campaigns

2 Comments 15 July 2013 by

More than four out of every five small businesses now use Facebook as a marketing vehicle, but that doesn’t mean merchants on Main Street have social media all figured out. Thirty-one percent of merchants who don’t use social media say they “don’t know how,” and 13% say they “don’t know what to post.” Here are seven strategies for maximizing the success of an existing social media campaign from a few of the experts who work in this field.

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Case Studies

Case Study: For NYC Nightlife Group, Adding Restrictions Increases Deal Profitability

No Comments 11 July 2013 by

As the marketing director for The Lure Group, Kelly Bruce isn’t afraid to try new digital platforms on for size. Over the years, she’s worked with dozens of hyperlocal vendors, including Foursquare, Yelp, Gilt City, Grouper, Scoutmob, and HowAboutWe. “We’re doing all these different experience packages to bring in a new audience who might not be familiar with the venues,” said Bruce. “Every couple of weeks, we reach new people.”

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Case Studies

Case Study: Switching to a Cloud-Based POS For Increased Reliability, Lower Costs

1 Comment 03 July 2013 by

As a seasoned restaurateur, Steven Cook already knew that traditional hardware-based point-of-sale systems could be overly expensive and unreliable when he opened Federal Donuts — a shop that sells cake donuts and Korean style fried chicken — in late 2011. What he didn’t know at the time, however, was that there were alternative options for quick-service restaurants...

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