national brands | Street Fight - Part 3

Case Study: Southwest Airlines’ Time Limits on LBS

Stephanie Miles

Case Study: Southwest Airlines’ Time Limits on LBS

Platforms like Foursquare and Facebook haven’t had any trouble attracting attention from national brands, but what’s the secret to attracting interest from these brands in lesser-known start-ups? According to Southwest Airlines emerging media specialist Christi McNeill, it all comes down to persistence, innovation, and a little bit of hand-holding…

Case Study: CKE’s Own Check-In App Lends Accountability and Control

Stephanie Miles

Case Study: CKE’s Own Check-In App Lends Accountability and Control

How does a restaurant group with 3,000 locations spread across 43 states manage a robust location-based rewards program without sacrificing functionality or flexibility? For Brad Rosenberg, manager of digital strategy and marketing for CKE Restaurants — which owns the Carl’s Jr. and Hardee’s fast-food chains — the answer was to build a mobile app that could work across multiple point-of-sale systems and still provide the accountability that individual franchise owners require…

Case Study: At Choice Hotels, a Check-In Consolidator is Key

Stephanie Miles

Case Study: At Choice Hotels, a Check-In Consolidator is Key

For nearly a year, Choice Hotels has been running a special offer that rewards members of its Choice Privileges program with 50 extra points each time they check-in on Foursquare, Facebook, or Gowalla at more than 1,500 participating properties. By partnering with Topguest, Choice has been able to use LBS to build customer engagement without worrying about managing the infrastructure that a large-scale program requires…

Case Study: How One Agency Helps National Brands Go Hyperlocal

Stephanie Miles

Case Study: How One Agency Helps National Brands Go Hyperlocal

It’s Ron Blevins’ goal to help agencies help brands navigate the world of hyperlocal media. As the vice president of digital strategy for Novus, an ad agency owned by conglomerate Omnicom that is focused solely on the local space, he has seen brands move from newspapers to hyperlocal sites, where they are finding more trust and loyalty — in some cases a 20% increase in ROI over national sites…

Case Study: RadioShack Finds Foursquare Customers Spend More

Stephanie Miles

Case Study: RadioShack Finds Foursquare Customers Spend More

After a tepid start to location-based services, RadioShack fully embraced Foursquare, finding that customers who checked in spent more and were more likely to buy wireless products. The company saw an uptick in buzz as an innovator, too. Now, RadioShack is a close partner of Foursquare, serving as a launch partner for some of its badge offerings, and running a major Foursquare campaign around the holidays last year, Holiday Hero. This year, RadioShack will run a “So Right” badge campaign on Foursquare and look to increase use of location-based tools by associates as the company de-centralizes its operations.

Case Study: For Tasti D-lite Builds Loyalty with Passive Check-Ins

Stephanie Miles

Case Study: For Tasti D-lite Builds Loyalty with Passive Check-Ins

“They used to call it ‘stalking,'” said BJ Emerson at the LocNav Conference this month. “Now they call it ‘location-based marketing.'” The VP of technology at Tasti D-lite has tongue firmly planted in cheek, as the frozen yogurt chain has evolved its basic punch card program into a highly digital loyalty effort involving Foursquare, Facebook and Twitter.

Case Study: Sports Authority Engages Customers With Location-Based Rewards

Stephanie Miles

Case Study: Sports Authority Engages Customers With Location-Based Rewards

Sports Authority wants customers to do more than just check-in on location-based apps. Vice President of E-commerce Clay Cowan says the national retailer’s goal is for customers to be actively engaged in the stores they’re visiting. Sports Authority has partnered with Shopkick and Foursquare to reward customers with gift cards and discounts for checking out specific products and using preferred credit cards, like American Express, to pay for purchases…