Restaurant chains like Wingstop, Domino’s, Panera, and Round Table have created their own skills to make it easier for people to place orders through voice assistants like Amazon’s Echo and Google Home. But before voice ordering can truly disrupt the restaurant industry, restaurants have to find ways to reduce the friction and eliminate the kinds of errors that lead to the wrong orders being delivered.
Here’s how some of the country’s top restaurant chains are overcoming the challenges associated with voice ordering and developing more frictionless customer experiences.
As much as we love computing, the best technology is that which disappears. Most components of computing are an abstraction layer that stands between you and a given task or experience. That’s the case with layers of the typical consumer tech stack including operating systems, inputs, and apps.
App fatigue is the problem that Mobile Posse, the latest guest on Street Fight’s Heard on the Street podcast, is endeavoring to reform. The company’s Firstly Mobile platform replaces the app-heavy paradigm with a more curated, personal, and ‘appnostic’ front end to reduce the distance between users and quality content.