returns | Street Fight

News & Analysis

Why Return Policies Are Critical to the Retail Customer Experience

March 9, 2023March 9, 2023 by Joseph Zappa

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A shift is playing out in retail returns. The hangover from the pandemic era of very generous policies has struck, and many retailers are now figuring out how to pull back on policies such as free returns while maintaining a positive customer experience.

News & Analysis

Why and How Retailers Are Dropping Very Generous Return Policies

January 26, 2023February 5, 2024 by Joseph Zappa

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COVID ushered in a period of free and limitless returns as retailers scrambled to keep shoppers at a time when stores were closed. But the worst days of COVID are in the rearview mirror, and the 2023 macroeconomic environment provides no succor for overly generous policies.

News & Analysis

5 Cloud-Based Platforms for Optimizing Retail Returns

October 26, 2022October 25, 2022 by Stephanie Miles

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Returns are soaring along with e-commerce transactions. Here are five return management and pick-up services designed for retail businesses.

News & Analysis

Why Brands and Retailers Should Upgrade the Post-Purchase Experience

October 3, 2022September 30, 2022 by Joseph Zappa

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Most sellers focus on what it takes to get a shopper to make a purchase. Fewer have dedicated ample resources to determining how to ensure satisfaction after the fact.

News & Analysis

How Retailers are Using AI to Create Dynamic Return Policies

September 29, 2022October 21, 2022 by Stephanie Miles

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Return policies that are frictionless, transparent, and consumer-friendly have been shown to lead to dramatic increases in profitability and brand loyalty, but bridging the gap between online and offline product returns has been a longstanding challenge for multi-location retailers.

News & Analysis

Savvy Retailers Are Turning Returns Into Revenue — Here’s How

April 27, 2022November 22, 2022 by Stephanie Miles

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Returns are inherently expensive due to shipping and restocking fees, but some retailers are finding ways around those issues. In the process, they’re coming up with new strategies for building revenue streams from customer returns.

News & Analysis

Brands Rethink Return Policies to Build Customer Loyalty

September 21, 2021September 21, 2021 by Stephanie Miles

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If generous return policies aren’t sustainable from a financial perspective, and restrictive return policies lead to high rates of customer churn, what’s the solution?

News & Analysis Theme of the Month

After E-Commerce Gains, Retailers Struggle with Return Logistics

January 26, 2021January 25, 2021 by Stephanie Miles

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$70.5 billion worth of holiday purchases this year are expected to be returned, and 400 million square feet of additional warehouse space could be needed just to process those returns. For retailers already facing a deluge of products coming back into their warehouses, it could already be too late.

News & Analysis

Get Ready: Holiday Returns Season Set to Begin

December 14, 2015December 18, 2015 by Noah Elkin

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During the holiday season, we focus so much attention on when people buy, how much they spend, and whether it got there on time that we tend to overlook what happens once gifts are purchased. An equal test for retailers — both online and brick-and-click — will be making returns as easy as the purchase itself.