Expert Roundup: How Will Retail Transform in 2021? Part II

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In part II of our retail expert roundup, we cover mixed reality’s role in retail, data, and privacy compliance, and how retail can recover and rebound in 2021.

Contact Center Should Be the Marketing Engine

Expert Roundup: How Will Retail Transform in 2021?

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Retail transformation experts expound on Google and Amazon’s approaches to e-commerce, managing customer relationships, and targeting after cookies.

6 Ways Wearable Tech Is Reshaping Retail

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Rather than being spooked by these new retail engagement strategies, surveys show most consumers are excited by them. Sixty-seven percent of wearables owners say they find dynamic user experiences that vary based on location “useful and exciting.”

Here are six examples of strategies that retailers can employ to improve the shopping experience using wearable technology.

Are We on the Brink of a Retail Revolution?

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Revolutions often happen over short periods of time and leave death and carnage in their wake. What we are experiencing today in retail is more of an evolution — a sort of “survival of the fittest” as both local and big brand retailers either embrace shifting consumer shopping patterns or face extinction.