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News & Analysis

6 Tools SMBs Can Use to Identify Dissatisfied Customers

June 27, 2016June 26, 2016 by Stephanie Miles

Customer opinions have never mattered more, when just a few dissatisfied customers have the ability to tank a small business’s reputation on social media and review websites like Yelp. Here’s how vendors are giving SMBs a way to make all of their customers feel heard.

News & Analysis

6 Platforms Merchants Can Use for Real-Time Customer Interaction

January 9, 2015February 27, 2015 by Stephanie Miles

New customer interaction solutions are using mobile and location technology for enhanced customer experiences. In many cases, these hyperlocal tools give business owners a way to interact with customers in real-time and resolve problems before complaints start showing up online. Here are six of them…