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5 Mobile Tools SMBs Can Use to Collect Guest Feedback

Stephanie Miles

5 Mobile Tools SMBs Can Use to Collect Guest Feedback

The customer feedback cards that restaurants once placed on tabletops are are being replaced with digital platforms designed to solicit feedback from guests and find resolutions to problems — before they result in negative online reviews. Here are five tools that merchants can use to collect feedback from guests on their mobile devices…

Case Study: Gourmet Grocer Uses Punchpoints for Foolproof Rewards

Stephanie Miles

Case Study: Gourmet Grocer Uses Punchpoints for Foolproof Rewards

Like many small business owners, Janea Boyles is short on time and short on cash. Rather than devoting resources to building an in-house rewards and discount program at The Mercantile, the gourmet grocery shop she co-owns in Atlanta, Boyles has opted to partner with outside marketing platforms like Punchpoints, Frequentr, and Scoutmob…