Inform Your Multichannel Customer Experience Strategy

The Post-App Era: Optimizing Customer Interactions with Personalization

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Now is the time to pivot. Shifting the focus to mobile and social messaging channels might seem like a tall order, but optimizing customer interactions through these channels can be easily accomplished if brands increase their social touch points with consumers. After all, a customer journey is only successful if you understand the customer’s needs upfront.

Street Culture: A Changing Culture of Inclusion and Conversation at Dispatch

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“I think it’s important to have marketing leadership from a cultural standpoint,” the company’s VP of marketing, Corey O’Donnell says. “Marketing isn’t just what you tell the world about your business, it’s also what you tell your employees.”