case study | Street Fight - Part 3

Case Study: Hotel Attracts Luxury Travelers with Guest-Facing Mobile Tech

Stephanie Miles

Case Study: Hotel Attracts Luxury Travelers with Guest-Facing Mobile Tech

As London’s boutique Lanesborough Hotel began what would become a 19-month, multi-million dollar refurbishment in 2014, executives started looking for strategic ways to appeal to guests with luxury tastes. To go along with the newly renovated rooms, which reopened in July, the team decided to add a technology component that would be unlike anything travelers had ever experienced.

Case Study: Coffee Shop Leverages Dayparting to Perk Up Afternoon Lull

Stephanie Miles

Case Study: Coffee Shop Leverages Dayparting to Perk Up Afternoon Lull

Walk into any coffee shop in the late afternoon and you probably won’t have a problem finding an open table. That afternoon lull can be tough to overcome. At Sunshine Coffee Roasters in Northern California, owner Mike Doherty’s approach adds a shot of technology to established customer outreach tactics. He relies on his cloud-based POS system, ShopKeep, for the majority of his promotional work and business management.

Case Study: Virginia Plumber Records Calls for Improved Customer Service

Stephanie Miles

Case Study: Virginia Plumber Records Calls for Improved Customer Service

Social media, search engines, and local review sites can all generate attention for businesses in the home services industry, but when it comes to actually making sales and closing deals, nothing beats the effectiveness of a good old-fashioned telephone call. “Listening to how my associates communicate with clients is important,” says All Plumbing’s Kabir Shafi.

Case Study: Boxing Gym Uses Mobile Flyers to Attract Crowds

Stephanie Miles

Case Study: Boxing Gym Uses Mobile Flyers to Attract Crowds

Paul Wade, the owner of Third Street Boxing Gym in San Francisco, is a self-professed technophobe. But noticed an increase in the number of people coming into his gym with smartphones in their hands, and he had a nagging feeling that there could be better ways to promote his live boxing events than the printed posters and flyers he’d been creating with the help of a graphic designer for the past 10 years…

Case Study: Tampa Restaurant Boosts Business With Mobile Waitlist

Stephanie Miles

Case Study: Tampa Restaurant Boosts Business With Mobile Waitlist

By integrating mobile waitlist management platforms into their business operations, restaurants may be able to increase the length of time that guests are willing to wait for tables. This makes it possible to get more customers seated in the average day or night, and ultimately boosts the bottom line for restaurants…

Case Study: Using Hyperlocal to Get Around Franchise Marketing Restrictions

Stephanie Miles

Case Study: Using Hyperlocal to Get Around Franchise Marketing Restrictions

Rather than feeling stifled by T-Mobile’s promotion restrictions, Robert Keyser, A-1 Wireless’ director of sales and operation, says he challenged himself to find a local marketing solution that would fit. T-Mobile was willing to approve his use of LoyalBlocks because the company didn’t feel that the platform would hurt their brand…

Case Study: Mountain Shop Finds Balance Between Paid and Unpaid Promotions

Stephanie Miles

Case Study: Mountain Shop Finds Balance Between Paid and Unpaid Promotions

Soon after taking over control of the 34-year-old mountain shop Alpenglow Sports, in Tahoe City, California, Brendan Madigan got to work crafting a strategic marketing plan that included both online and offline initiatives and relied heavily on social media for generating awareness among customers in his target demographics…

Case Study: Golf Club Brings Back Deal Buyers With Rewards Program

Stephanie Miles

Case Study: Golf Club Brings Back Deal Buyers With Rewards Program

In her role as manager at Southern Pines Golf Club, Elaine Millar is responsible for the digital marketing strategy for the 18-hole course. Millar uses her rewards program as a promotional tool to keep the customers she gains through local deal sites coming back for future visits after their promotions have been redeemed…

Case Study: Toy Store Upgrades Customer Experience With mPOS System

Stephanie Miles

Case Study: Toy Store Upgrades Customer Experience With mPOS System

Managing the operations, staffing, and financials at his growing after-market Lego business has left John Masek with little time to spend dealing with the technological infrastructure necessary to run a traditional hardware point-of-sale system. Mobile POS systems with integrated rewards programs can give mom-and-pop businesses an edge against large retail chains…

Case Study: Frozen Yogurt Chain Integrates Payments Into Mobile App

Stephanie Miles

Case Study: Frozen Yogurt Chain Integrates Payments Into Mobile App

No clear frontrunner has shown up in the mobile wallet space, and businesses like Orange Leaf Frozen Yogurt are tired of waiting for one to appear. Instead of utilizing an existing mobile payment platform, the frozen yogurt chain is rolling out its own mobile wallet as part of an update to its iPhone and Android app. When its mobile payments solution debuts this summer, Orange Leaf customers will be able to pay for purchases with their smartphones at the POS…

Case Study: Texas Pharmacy Leverages Beacons for In-Store Offers

Stephanie Miles

Case Study: Texas Pharmacy Leverages Beacons for In-Store Offers

Rather than going it alone and creating a targeted marketing platform from the ground up, Tarrytown Pharmacy owner Mark Newberry opted to work with a hyperlocal startup that was looking for businesses to test out its platform. The company, Shelfbucks, offers personalized deals to people shopping in store using iBeacons…

Case Study: Heineken Uses Foursquare Partnership to Reach Target Demo

Stephanie Miles

Case Study: Heineken Uses Foursquare Partnership to Reach Target Demo

Size matters for Heineken, which is why the global beverage brand took a close look at Foursquare’s 40 million users and 3.6 million check-ins at bars, restaurants, and nightlife venues when deciding whether to partner with the vendor on its 2014 mobile campaign. “As a brand, we are always investigating new and innovative ways to bring our programs to life,” Heineken brand manager Bram Reukers told Street Fight…

Case Study: Hospitality Group Replaces Direct Marketing with Hyperlocal Campaigns

Stephanie Miles

Case Study: Hospitality Group Replaces Direct Marketing with Hyperlocal Campaigns

As mobile marketing picks up steam and consumers get more comfortable downloading branded apps on their smartphones, Wind Creek Hospitality marketing VP Michael Perhaes is becoming less reliant on direct marketing techniques for customer retention and acquisition. Although Wind Creek’s mobile apps are still new, Perhaes is already seeing response rates that are much higher than those he has achieved through email marketing alone…

Case Study: Restaurant Chain Uses Loyalty Data to Improve Customer Experience

Stephanie Miles

Case Study: Restaurant Chain Uses Loyalty Data to Improve Customer Experience

If sales of a particular menu item seem slow this month, then Lucas Clarke is curious to know why that is. The director of marketing at MAD Greens, a Colorado-based chain of restaurants that specializes in seasonal salads and sandwiches, Clarke uses the data from his company’s card-linked mobile loyalty program to learn about sales trends in real-time…

Case Study: Pizza Chain Uses Customer Data For Targeted Offers

Stephanie Miles

Case Study: Pizza Chain Uses Customer Data For Targeted Offers

At Patxi’s Pizza, a pizza chain with 12 locations in California and Colorado, marketing manager Jordana Heinke uses the purchasing data she gathers through her company’s mobile loyalty program to send highly-targeted offers to her most frequent customers. “We can immediately see changes happening with volume of interest and redemption if we change a reward,” Heinke says…

Case Study: KBP Foods Uses Loyalty App to Reach Millennials

Stephanie Miles

Case Study: KBP Foods Uses Loyalty App to Reach Millennials

Customers between the ages of 18 and 34 are eating out less than they were five years ago, which is a major problem for executives like Anthony Gianino. The senior director of marketing at KBP Foods is trying everything in the book — including text message marketing, local print ads, and mobile loyalty apps — to reach his target demographic…