ShopChat Comes Out of Stealth with a Mobile Shopping Keyboard

ShopChat’s newly debuted mobile shopping keyboard works with messaging apps such as Facebook Messenger and Apple iMessage, letting users find and share pictures of products through their smartphones with their friends. Those friends can then give feedback, including emojis, and recommendations about the products.

Using Chatbots to Improve the Customer Experience

Although automated messaging has been around for years, today’s chatbots combine machine learning with artificial intelligence to create enhanced user experiences. Chatbots are also giving brands a chance to flex their creative muscles, utilizing technology in innovative ways.