Yelp Moves Voice AI From Conversation to Conversion
Yelp and Hatch are among the first platforms integrating OpenAI’s GPT-Live-1, giving restaurant and service-business callers more natural conversations with AI. The resulting voice AI is connecting conversational models with the location data, business rules and operating systems required to turn a call into a booking. Voice AI is getting better at sounding human. OpenAI’s […]
Yelp Moves Local Discovery Closer to Conversion in ChatGPT
AI-powered local discovery is moving beyond the recommendation and closer to the transaction. Yelp’s expanded integration with ChatGPT brings new capabilities into the conversational experience, potentially shortening the path between discovering a location and becoming a customer. For multi-location brands, appearing in an AI recommendation is quickly becoming only part of the challenge. The next […]