Brian Slettvet | Street Fight

10 Ways Retailers Can Create Awareness of In-Store Mobile Channels

Stephanie Miles

10 Ways Retailers Can Create Awareness of In-Store Mobile Channels

Consumers increasingly prefer to communicate with businesses through their smartphones rather than face-to-face, even while they’re shopping in-store. Retailers have reacted to this shift by investing in beacons and mobile apps. But many are finding that use of these technologies is low because consumers don’t realize they exist. To understand how merchants should go about building these relationships and creating awareness of their mobile channels, we spoke with seven industry experts.