Building Brand Trust Is Multi-Dimensional
In this post-truth era, when the public trust has eroded around news sources, government, healthcare institutions, and myriad other pillars of society, trust and authenticity are difficult to establish. Now add a layer of brand verticals. What happens to brand trust? Vevo, MAGNA, and media agency Initiative conducted a survey of 5,000 U.S. consumers this […]
When Gen AI Erodes Trust, Brands Take the Fall
Generative AI’s potential to change the way we work and shop holds amazing promise, but this new technology also poses heightened risks for brands. Maintaining customer trust will be a perpetual challenge as generative AI (GenAI) changes the fraud landscape in two important ways. First, GenAI is already making it easier for professional and amateur […]
Why Stakeholder-Centric Localization Is Becoming Essential for Brand Trust
As audiences demand relevance and authenticity, brands must align messaging with local needs, values, and norms to maintain brand trust and credibility across communities. Localization is no longer optional, it has become foundational to trust. As audiences grow more selective and platforms reward specificity, generic, one-size-fits-all messaging is losing effectiveness. What resonates in one community […]