AI Is Changing Customer Discovery Forever. Who Wins?
Until today, search has been the enabler of the internet. It served as a powerhouse of digital economics, the foundation of the Direct-to-Consumer (DTC) business model, and the model for organic customer discovery. Search Engine Optimization (SEO) underpinned how brands and companies crafted their marketing and communications strategies. Artificial intelligence (AI) changes all of this. […]
The App-or-Web Dilemma: Where Brands Should Steer Holiday Shoppers
A shopper clicked on your Black Friday email. They landed on your mobile site, ready to buy. A full-page interstitial pops up: “Download our app for a better experience!” They closed it. Lost sale: $150. Multiply that by thousands of clicks during peak shopping days, and you’re leaving serious money on the table. Most retailers […]