Yelp recently rolled out a new feature that allows consumers to send and receive instant messages and interact with local businesses that have claimed their business page. While this isn’t groundbreaking, it does put “social customer service” front-and-center on the reviews site…
Assessing Yelp’s New Messaging Functionality
Yelp recently rolled out a new feature that allows consumers to send and receive instant messages and interact with local businesses that have claimed their business page. While this isn’t groundbreaking, it does put “social customer service” front-and-center on the reviews site…