When it’s deployed strategically, technology can augment CX in both virtual and in-person settings. The key is for retailers to align their business models around excellent customer service to avoid introducing friction into the customer journey.
Level Up Your Customer Experience with Unified Touch Points
When it’s deployed strategically, technology can augment CX in both virtual and in-person settings. The key is for retailers to align their business models around excellent customer service to avoid introducing friction into the customer journey.