With so much now happening in the contact center, it seems it is indeed an often untapped source of marketing gold — if marketers can glean meaningful insights out of it. that is. So, how can marketing executives accomplish that?
Contact Centers Should Be Marketing Engines
With so much now happening in the contact center, it seems it is indeed an often untapped source of marketing gold — if marketers can glean meaningful insights out of it. that is. So, how can marketing executives accomplish that?