Online Retail Did Well in 2023

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In hindsight, 2023 may not have been as gloomy an economic year as first thought. At least not for online retail in certain global regions. According to findings from data and insights company Consumer Edge, many online retailers and those in the pet products/services, discount/club stores, ground transportation, health products/services grocery and limited-service restaurants saw […]

Search Fails May Cost Retailers as Much as $13.8B in Sales This Holiday Season

Search Fails May Cost Retailers as Much as $13.8B in Sales This Holiday Season

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MULO (multi-location) retailers struggle to compete with Amazon, the online giant.  But they are never going to win that battle if they don’t focus on search for the holiday season. A new study by Nosto reveals that as much as $13.8B in sales may be lost on Black Friday and Cyber Monday (BFCM) because when consumers […]

Mastering the Retail Supply Chain to Drive Intelligent Outcomes

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Retail has been ramping up digital transformation for a few years now, in an attempt to keep pace with consumer expectations for frictionless, more personalized, omnichannel experiences. This transformation has been further accelerated by current external factors like the pandemic, global conflict and economic headwinds. As part of this effort, reimagining supply chain practices has […]

Holiday Cheer: 7 Predictions for MULO Retailers

Holiday Cheer: 7 Predictions for MULO Retailers

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Although we’re still sporting flip-flops and lounging on the beach, the winter holidays will soon be upon us. Multi-location (MULO) retailers have already bought their merchandise for their physical and digital shelves, and agencies have pitched and sold ad campaigns. So, we’re skipping back-to-school shopping, Halloween trends, and Thanksgiving meal specials and heading into the […]

How Retailers Are Getting More Mileage from Curbside Pickups

How Retailers Are Getting More Mileage from Curbside Pickups

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With the pandemic firmly in the rearview mirror, consumers have returned to stores en masse. Surveys show that shopping behaviors in 2023 are not all that different from 2019 — with a few big exceptions.  Online shopping continues to be more popular today than it was before the pandemic, and BOPIS—buy online, pickup in-store—has also […]

We All Scream for Ice Cream (and retailers reply)

BOOM: We All Scream for Ice Cream (and retailers reply)

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The summer is upon us, and many people are seeking ways to cool down. Although the old-fashioned neighborhood ice cream truck is a rarity, multi-location (MULO) ice cream and frozen dessert retailers show no sign of melting. Although the category has declined slightly from time to time, it still represents $5.5B in revenue in the […]

How Retailers Can Improve Inventory Management in Real Time

How Retailers Can Improve Inventory Management in Real Time

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Among other things, SymphonyAI is a SaaS company that enables retailers and convenience stores to see through the eyes of the customer regarding in-store products on shelves and improve inventory management. Using image capture from employee mobile devices, whether mobile phones, tablets, shelf cameras, ceiling cameras, or robots, both retailers and CPG companies use SymphonyAI’s […]

5 Retail Communications Platforms for Multi-Location Brands

5 Retail Communications Platforms for Multi-Location Brands

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If there is one thread that runs through nearly all the challenges retailers are facing in 2023, it’s communication. Using the right enterprise communication platforms, retail brands have an opportunity to reduce staffing woes, improve customer retention, and even minimize ongoing supply chain issues. 

Digital Currency

5 Cryptocurrency Payment Gateways for Multi-Location Retailers

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In order to turn crypto payment plans into reality, retailers are relying on payment gateways that process digital currencies and convert crypto coins into fiat money, or government-issued currency.

5 Platforms Connecting Local Customers to their Online Footprints

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More than half of marketers expect cross-channel measurement and attribution to occupy most of their time, attention, and resources in the coming year. Many of these marketers will be exploring new technologies that close the loop on attribution and unlock the hidden connections between web viewing sessions and in-store purchases around the globe.

Street Fight Daily: How Surge Pricing Could Affect Retail, Walgreens’ Mobile Approach

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Uber-Style Surge Pricing May Catch on with Retailers (Forbes)… Why Walgreens Is Partnering with Postmates and Betting Big on Mobile (LinkedIn Pulse)… Kroger Tests ‘Smart Shelf’ Technology (Indianapolis Star)…

Street Fight Daily: Apple’s Mystery Mapping Vans, Google’s Other Payment Play

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Mystery Solved: Apple Vans gathering Next-Gen Maps Data, Grabbing Street View Storefronts and 3D images (9to5 Mac)… Google’s Other Mobile Payments Service: Hands Free at McDonald’s (Wall Street Journal)… Dave Morin Sells Path’s Social Networking And Messaging Services To Prevent The Rest Of The Path Ship From Sinking (Pando)…

5 Tools for Targeting Customers Based On Their Historic Locations

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Where consumers have been is just as important as where they’re going. Being able to track the historical — and in some cases, even future — locations of a consumer makes it possible for retailers and brands to strategically target mobile ads to the places where they know their customers are likely to be. Here are five tools that businesses can use to target customers based on where they’ve been…

How to Decide If Your Business Should Use Indoor Location Technology

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Indoor location technology may not be the right solution for every merchant on the street. The costs and complexities of these systems can sometimes be too much for businesses in certain industries to handle, including smaller merchants who may not see enough foot traffic on a daily basis to benefit from using in-store location tools. Here are five questions that business owners should ask when weighing the decision of whether to start using indoor location technology…

Street Fight Daily: Radius Scores $12.4M, Retailer Spend on Mobile Doubles

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A roundup of today’s big stories in hyperlocal content, commerce, and technology.Local Business Sales Intelligence Platform Radius Raises $12.4M From American Express And Others (TechCrunch)… Retailers to Ring Up Sales Via Mobile (The Wall Street Journal)… Indoor Venues Are The Next Frontier For Location-Based Services (Forbes)…