Case Study: Restaurant Chain Uses Loyalty Data to Improve Customer Experience
If sales of a particular menu item seem slow this month, then Lucas Clarke is curious to know why that is. The director of marketing at MAD Greens, a Colorado-based chain of restaurants that specializes in seasonal salads and sandwiches, Clarke uses the data from his company’s card-linked mobile loyalty program to learn about sales trends in real-time…
Street Fight Daily: Square Partners With Whole Foods, Bitcoin Enters the Store
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology.… Square Lands Payments Deal With Whole Foods (Wall Street Journal)… Revel Systems Adds Native Bitcoin Transactions To Its POS Offering (TechCrunch)… Groupon Shares Drop as Executive Plans Departure (Chicago Tribune)…
How Online Reviews and Product Information Are Fundamentally Changing Local Marketing
In a new book, “Absolute Value: What Really Influences Customers in the Age of (Nearly) Perfect Information.” Stanford professor Itamar Simonson and co-author Emanuel Rosen take a look at the impact that access to perfect information has on the way consumers make purchase decisions. The big finding is that more and more, the value of brand, and the type of awareness marketing aimed at keeping the brand top of mind, is quickly eroding…
6 Strategies for SMBs Using Data Visualization Tools
Data digital flowHyperlocal marketing platforms are producing mountains of data for small business owners, but many local merchants aren’t quite sure of what to do with all the information they collect. Here are six strategies for local merchants who are thinking about using data visualization tools for the first time…
Street Fight Daily: Groupon Embraces Self-Serve, PlaceIQ Raises $15M More
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology.…Now You Can Finally Launch a Groupon Deal Without Ever Talking to a Human (Recode)…Datalogix Buys Shopper-Marketing Firm Spire to Extend Data and Market Reach (AdAge)…What Does the Yahoo-Yelp Partnership Mean for Foursquare? (Fortune)…
With New API, Delivery.com Connects Content and Commerce
Delivery.com, a New York-based online ordering site, has released a new framework, or API, through which developers can allow users to order from the firm’s network of restaurants — all without leaving the confines of a website, mobile app, gaming system or Google Glass. The API helps to automate the work of a business development team, allowing the company to bring the type of integrations already available on Yelp to the cornucopia of smaller, locally-focused properties…
Are Digital Agencies a Bad Idea for Media?
I’ve gotten a number of calls and emails lately that leave me wondering whether local media’s rush to create freestanding digital agencies is a lemming jump. With big companies like LIN Media, Gannett, Yellow Media, GateHouse, The Dallas Morning News and dozens of others entering the space, it couldn’t possibly be a bad idea. Or could it?
Apple’s Next Trick: Making the Retail POS Disappear
The idea is to enable shoppers to conduct roving transactions throughout retail stores by scanning items with their iPhones, paying on the spot via iTunes then going on their way. No checkout aisles, no gum-snapping shopgirl, no 15 items or less. It creates a world where the mobile device is the POS…
Bitcoin Finding Growth, Stability at the Local Level
The infamous virtual currency is slowly gaining steam in the real world. Acceptance of Bitcoin at brick-and-mortar businesses has climbed steadily since the first exchange was established in early 2009, driven largely by merchants looking for a cheaper alternative to credit and debit card transactions…
5 Marketplaces for Buying, Selling and Sharing With Neighbors
Startups are looking for new ways to reinvigorate the function of traditional newspaper classified listings. Positioned as an alternative to Craigslist, hyperlocal marketplaces that facilitate the buying, selling, and sharing of goods between neighbors are filling an untapped niche and bringing together people in local communities…
Street Fight Daily: OpenTable Buys Ness, Chicago Cabbies Sue Uber
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology.… OpenTable Buys Ness, Tests Mobile Payments (TechCrunch)… Chicago Cabbies Sue Over Unregulated Uber, Lyft Services (Bloomberg)… For Yelp, an Expanding Push Into Politics (Hill)…
AOL’s Armstrong: ‘We’re Not Giving Up on Patch’
Aol’s tenure as Patch’s sole owner may be over, but Tim Armstrong, the company’s chief executive, is not giving up on the hyperlocal network just yet. During an interview on CNBC Thursday morning, Armstrong said that the company has retained a significant stake in Patch and called reports that the company “jettisoned” the struggling property to Hale Global incorrect…
One Model for Successful Hyperlocal News: Break the Rules
StuNewsLaguna has become a success in its sunset-renowned coastal community in Orange County, Calif., by ignoring and even violating some of the “best practices” of hyperlocal journalism, and paying no heed to the people-don’t-care-about-local-news critics. Shaena Stabler, the 28-year-old co-owner with founder and veteran Orange County journalist Stu Saffer, explains how she and Saffer are making StuNews succeed…
Street Fight Daily: Andreessen Bearish on Local News, Google Bets on Location-based Gaming
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology.… Marc Andreessen: The ‘Problem with Local News is Most People Don’t Care’ (Poynter)… Google: Location-based Gaming as Popular as Virtual Reality in 10 Years (Polygon)… Will Facebook Build a Stand-Alone Local Search App? (Screenwerk)…
In Yelp Earnings, No Sign of the ‘Mobile Gap’
Yelp posted stronger than expected earnings on Thursday, sending shares up nearly 10% in after hours trading — a fitting coda to a banner year for the firm on Wall Street. Shares of Yelp more than tripled in 2013, driven in part by rapid international expansion, a burgeoning local ad market in the U.S., and well-received strategic initiatives…
As Offline Purchase Data Comes Online, Changes in Store for Local Marketing
If exchange is the purpose of a marketplace, transaction data — information about who bought what from whom, and for how much — is its pulse. With 90% of transactions occurring offline, the growth of connected payments, and the subsequent ability for businesses and consumers to understand who’s buying what in the real-world, has deep implications not only for the local marketplace, but for the wider digital economy as well….
Street Fight Daily: Microsoft Invests in Foursquare, Target Turns to Chip and Pin
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology.… Foursquare Teams With Microsoft for Dollars and Data (Wall Street Journal)… Target Vows to Speed Anti-Fraud Technology (New York Times)… Satya Nadella: Our SMB ‘Ringer’ at Microsoft (Local Onliner)…
An Opportunity for Mobile in the Middle of the Marketing Funnel
The mobile industry has struggled to find its place in a crowded marketing landscape, sandwiched between an entrenched television industry, which controls billions in branding dollars, and a formative paid search sector that dominates the ready-to-buy consumer. But Michael Hayes, the executive in charge of turning UberMedia into a profitable business, believes that the mobile industry could find its sweet spot selling to consumers in the middle…
As Google Updates Places, Could Some Merchants Find Their Listings Deleted?
Local SEO consultants and service providers offer businesses the peace of mind that comes with knowing someone is watching the forums and industry news in order to act on policy changes and new developments quickly. Given the complexity of local SEO and the fast pace of change, it’s unreasonable to place the onus for listing management solely on the small business owner…