user experience | Street Fight

Why It’s Too Early to Go All In on Virtual Assistants

David Card

Why It’s Too Early to Go All In on Virtual Assistants

As the so-called customer journey takes new twists and turns, tech companies and agencies should help local businesses and brands differentiate themselves via user experience. Catering to virtual assistants might seem to be the path towards that goal. But it’s probably too early to make huge bets on these technologies.