Trends | Street Fight - Part 2

Case Study: A Michigan Yoga Studio’s Tips For Managing Deal Customers

Stephanie Miles

Case Study: A Michigan Yoga Studio’s Tips For Managing Deal Customers

When Eric Paskel ran his first Groupon promotion in January 2011, he knew it was going to be big. What he hadn’t expected, however, was to get hit with 3,000 new clients by 11 a.m. on the day his deal premiered. In the year since then, the owner of Yoga Shelter has sold approximately 15,000 daily deal coupons. But no longer with Groupon…

Verve Wireless CMO: Making Mobile Content Profitable

Steven Jacobs

Verve Wireless CMO: Making Mobile Content Profitable

Verve Wireless serves up one of the largest local mobile ad networks and offers a mobile publishing platform as well. Street Fight caught up with the San Diego-based company’s chief marketing officer Greg Hallinan to discuss how local content can be monetized on mobile and the future of the mobile ad stack…

6 CRM Tools for Better Daily Deal Customer Retention

Stephanie Miles

6 CRM Tools for Better Daily Deal Customer Retention

Merchants who go into their promotions with systems in place to manage and track the influx of new customers report significantly higher levels of satisfaction. Here are six popular CRM tools that can help track redemptions, collect email addresses, analyze revenue data, and drive repeat sales long after their promotions have ended.

Local Quotables: Moyal, Mims, Tolles, Lessin and more…

Isa Jones

Local Quotables: Moyal, Mims, Tolles, Lessin and more…

As the first week of 2012 commences, everyone is speculating about what will happen this year in the hyperlocal industry. Jonathan Moyal sees Lucky Ant helping communities play a bigger role in local business. Jeremy Mims predicts growth for Groupon and Michelle Jones hopes to create an alternative to Yelp. Also, Sam Lessin describes how Facebook’s check-in with timelines is an entirely new kind of LBS and more.

Case Study: Delaware Coffee Shop Sees 50% Return for Daily Deal Customers

Stephanie Miles

Case Study: Delaware Coffee Shop Sees 50% Return for Daily Deal Customers

At The Java House Café in Middletown, Del., (pop. 18,871), Cleo Clarke has run promotions with a couple of daily deals sites. She’s managed to turn 50% of those group coupon buyers into repeat customers. Clarke is now exploring Foursquare as a way to tap into her tech-savvy customer base — 90% of whom currently use smartphones…

Case Study: Southwest Airlines’ Time Limits on LBS

Stephanie Miles

Case Study: Southwest Airlines’ Time Limits on LBS

Platforms like Foursquare and Facebook haven’t had any trouble attracting attention from national brands, but what’s the secret to attracting interest from these brands in lesser-known start-ups? According to Southwest Airlines emerging media specialist Christi McNeill, it all comes down to persistence, innovation, and a little bit of hand-holding…

Street Fight’s 10 Most Popular Stories of 2011

The Editors

Street Fight’s 10 Most Popular Stories of 2011

From Patch antics to Gannett’s Deal Chicken to a Flipboard hyperlocal how-to, here’s a look back at some of the Street Fight stories that really touched a nerve (at least as far as pageviews go) during our 8 1/2-month run. Hope you all have a happy new year, and we look forward to bringing you more great content, research, and events about sustainable hyperlocal business models in 2012!

Local Quotables: Crowley, Owens, Gallo, Cheong and more…

The Editors

Local Quotables: Crowley, Owens, Gallo, Cheong and more…

The quote of the week goes to the folks at Starboard Value LP, which owns a 4.5% stake in AOL and holds a seat on the board. In a letter to the company, Starboard went on the attack against AOL’s media business… with a pointed mention of Patch. The Batavian’s Howard Owens predicts Patch won’t survive 2012; journo Jane Stevens gets revolutionary; and Foursquare’s Dennis Crowley weighs in on Siri…

AT&T Interactive VP: The Future of the Local Ad Stack

Steven Jacobs

AT&T Interactive VP: The Future of the Local Ad Stack

With a little over 1 billion in yearly revenues, AT&T Interactive, the offshoot of AT&T Inc. that handles its digital advertising efforts, has grown substantially, leveraging the massive sales network associated with the yellow pages print business to create a handful of digital advertising products with a deep roster of local advertisers…

Case Study: Deals Earns Restaurant 30% Repeat Business and $120,000

Stephanie Miles

Case Study: Deals Earns Restaurant 30% Repeat Business and $120,000

In Winnetka, Illinois, chef Michael Lachowicz has strong opinions on what it takes to run successful daily deal promotions. Lachowicz has run six Groupon deals at his establishment, Restaurant Michael, resulting in more than 5,000 coupons sold and $120,000 in revenue generated in the last two years. He estimates that 30% of coupon buyers have returned after their vouchers were redeemed, and says he’s negotiated a deal with Groupon to get 90% of his payouts just two days after his deals end.

Case Study: CKE’s Own Check-In App Lends Accountability and Control

Stephanie Miles

Case Study: CKE’s Own Check-In App Lends Accountability and Control

How does a restaurant group with 3,000 locations spread across 43 states manage a robust location-based rewards program without sacrificing functionality or flexibility? For Brad Rosenberg, manager of digital strategy and marketing for CKE Restaurants — which owns the Carl’s Jr. and Hardee’s fast-food chains — the answer was to build a mobile app that could work across multiple point-of-sale systems and still provide the accountability that individual franchise owners require…

Off-Campus Events Go Hyperlocal With Student Guide Lokalite

Isa Jones

Off-Campus Events Go Hyperlocal With Student Guide Lokalite

Location-centric events site Lokalite aims to give college students an off-campus guide to local events, bringing a new set of loyal customers to small businesses. Street Fight caught up with CEO Will Powers recently to discuss how his company facilitates those relationships, and why campuses are a particularly ripe market for hyperlocal…