engagement | Street Fight

5 Ways Merchants Can Use Hyperlocal Tech to Improve Service This Holiday Season

Stephanie Miles

5 Ways Merchants Can Use Hyperlocal Tech to Improve Service This Holiday Season

With the holiday season upon us, local merchants are pulling out all the stops to entice shoppers into their stores and away from their computers, with many focusing on customer service as their differentiator. Here are five ways local merchants can improve customer service this holiday season by implementing hyperlocal technology.

Street Fight Daily: Groupon CEO on Hot Seat, Apple Maps Manager Out

The Editors

Street Fight Daily: Groupon CEO on Hot Seat, Apple Maps Manager Out

A roundup of today’s big stories in hyperlocal content, commerce, and technology.Is Andrew Mason on the Bubble as CEO of Groupon? (AllThingsD)… What Kinds of Local Stories Drive Engagement? The Results of an NPR Facebook Experiment (Nieman Lab)… Apple Fires a Manager Over Its Misfire on Maps (New York Times/Bits)…

Why Hyperlocals Are Missing Out on Engagement

Tom Grubisich

Why Hyperlocals Are Missing Out on Engagement

“Engagement,” just about everyone agrees, is a must, especially for news websites, most especially hyperlocals. But engagement metrics for news – even allowing for sometimes wildly conflicting numbers produced from different methodologies – are mostly grim. The average Facebook user spends a half hour-plus on that paragon of digital engagement. News sites get minutes that can be counted on one hand. Taking into account murky Web analytics, only a fraction of that time – about three minutes for most hyperlocal news sites, according to Alexa – represents engagement where the site has captured the user’s undivided attention…