Features | Street Fight - Part 31

8 Scheduling Tools For Managing Deal Customers

Stephanie Miles

8 Scheduling Tools For Managing Deal Customers

When running a daily deal, some merchants can expect hundreds — if not thousands — of calls and emails from new clients. In an effort to combat this problem and free up phone lines, a number of vendors offer online scheduling tools that reduce the heavy lifting for small business owners. Here are eight popular scheduling systems being used by SMBs to properly manage the influx of deal customers.

Local Quotables: Hallinan, Mason, Rainert, Bass and more

Isa Jones

Local Quotables: Hallinan, Mason, Rainert, Bass and more

This week’s best quote was from Groupon CEO Andrew Mason, who defended his company from attacks on its business model — saying the issues critics pointed to were simply due to Groupon’s rapid growth. This week’s quotes also feature Foursquare’s plan for a new web presence, a new definition for “hyperlocal,” and the integration of social media into television…

4 Ways Hyperlocal Vendors Are Helping Merchants Run Efficient Campaigns

Stephanie Miles

4 Ways Hyperlocal Vendors Are Helping Merchants Run Efficient Campaigns

In addition to battling it out over features and functionality, more and more platforms and services are upping their game in the way they work one-on-one with merchants. Here are a handful of the ways hyperlocal companies have begun providing support and information to help businesses run more successful deals…

Local Quotables: Hartley, Gardner, Thompson and more

Isa Jones

Local Quotables: Hartley, Gardner, Thompson and more

This week’s quotes focus on advertising, technology and new businesses. Sarah Hartley describes how the end of a site can be good while Scott Thompson, newly-appointed CEO of Yahoo talks about the beginning of a new Yahoo. Pat McDevitt discusses the community’s role in advertising, Jonathan Gardner talks about how advertising will change and more.

6 CRM Tools for Better Daily Deal Customer Retention

Stephanie Miles

6 CRM Tools for Better Daily Deal Customer Retention

Merchants who go into their promotions with systems in place to manage and track the influx of new customers report significantly higher levels of satisfaction. Here are six popular CRM tools that can help track redemptions, collect email addresses, analyze revenue data, and drive repeat sales long after their promotions have ended.

Local Quotables: Moyal, Mims, Tolles, Lessin and more…

Isa Jones

Local Quotables: Moyal, Mims, Tolles, Lessin and more…

As the first week of 2012 commences, everyone is speculating about what will happen this year in the hyperlocal industry. Jonathan Moyal sees Lucky Ant helping communities play a bigger role in local business. Jeremy Mims predicts growth for Groupon and Michelle Jones hopes to create an alternative to Yelp. Also, Sam Lessin describes how Facebook’s check-in with timelines is an entirely new kind of LBS and more.

Street Fight’s 10 Most Popular Stories of 2011

The Editors

Street Fight’s 10 Most Popular Stories of 2011

From Patch antics to Gannett’s Deal Chicken to a Flipboard hyperlocal how-to, here’s a look back at some of the Street Fight stories that really touched a nerve (at least as far as pageviews go) during our 8 1/2-month run. Hope you all have a happy new year, and we look forward to bringing you more great content, research, and events about sustainable hyperlocal business models in 2012!

Local Quotables: Crowley, Owens, Gallo, Cheong and more…

The Editors

Local Quotables: Crowley, Owens, Gallo, Cheong and more…

The quote of the week goes to the folks at Starboard Value LP, which owns a 4.5% stake in AOL and holds a seat on the board. In a letter to the company, Starboard went on the attack against AOL’s media business… with a pointed mention of Patch. The Batavian’s Howard Owens predicts Patch won’t survive 2012; journo Jane Stevens gets revolutionary; and Foursquare’s Dennis Crowley weighs in on Siri…